Capital Works Delivery Manager

3 weeks ago

Craven Arms, United Kingdom Connexus Full time

**Capital Works Delivery Manager (Repairs and Maintenance)**

**Shropshire, Craven Arms plus travel (Hybrid Working)**

**£46,509.75 per annum**

**Permanent, Full Time**

This role has been identified as suitable for Hybrid Working which will be a combination of home working and working from our offices with Head office at Craven Arms and travel to other offices as required.

Are you an inspirational leader who is passionate about delivering excellent repairs and maintenance services in our empty properties to make them a new home for our customers?

This is a new role which presents exciting and significant opportunities to help shape and develop our Capital Works Delivery Team.

This is a great time to get involved and make a positive change at Connexus, as our Repairs and Maintenance Team is undergoing Transformation.

At the heart of what we do is delivering Good Quality Homes for All of our Customers. This is a new role which presents exciting and significant opportunities to help shape and develop our established team, helping Connexus deliver exceptional planned componentreplacements into our customers' homes.
- Working closely with our Asset Investment Team, your team will be responsible for delivering planned programme, aids and adaptations and cyclical work into our customers' homes.
- Lead and support a team providing capital works and aids and adaptations work streams, to ensure they are focused on achieving best practice and a high level of customer satisfaction with work completed.
- Utilise customers, to consult on works carried out, demonstrating Connexus commitment to listening to the voice of the customer.
- Ensure the effective procurement and contract management of capital works programmes, and making best use of both in-house and external contractor delivery.
- Undertake operational planning and performance reviews to maintain exceptional service delivery and ensure that the objectives and priorities are met.
- Continually evaluate the quality of service to ensure that the highest-level service is being delivered, including the design and implementation of service improvements.
- Engage with customers to inform policy and procurement decisions.
- Ensure compliance with relevant legislation and statutory requirements, and manage a level of appropriate risk

**To be successful in this role you must have**:

- Previous experience of planned programme delivery, transformation of processes and delivering projects in a customer focussed way in a social housing repairs and maintenance setting is a must.
- Experience of delivering exceptional customer satisfaction.
- Good project management is key to successful outcomes this enables us to measure success against a set of KPI’s and deliver value for money with robust budget tracking.
- Be a highly motivated individual with a drive for achieving excellence who wants to be part of something great.
- Develop and drive through effective strategies, policies and processes which deliver Connexus high levels of customer satisfaction with the services provided.
- A strong track record in delivering capital planned programme replacement works through a mix of inhouse workforce and external contractors is a must, experience of leading customer engagement, service transformation and optimising technology to drive value,is key for this role.
- Due to the nature of the role a full driving licence and access to a vehicle is required.

**In return we will offer**:

- Up to 30 days Annual Leave + Statutory bank holidays, with the ability to buy or sell leave
- Non-contributory Healthcare Cash plan
- Generous Pension Scheme
- Continuous learning and development opportunities
- Enhanced Maternity and Paternity Pay

Interview Date: 10th February 2023

Connexus is a community focused housing group which aims to deliver high quality homes and services across Shropshire and Herefordshire. The work our teams do is varied, and no two days are the same.

We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most ofyour career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.

Connexus is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all our colleagues to share this commitment. The suitability of all prospective employees or volunteers will be assessed during therecruitment process in line with this commitment.

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