1st Line IT Support Engineer

1 day ago


Cressex Business Park, United Kingdom Ivista Full time

**1st Line IT Support Engineer (German Speaking Preferable)**

**Location**: High Wycombe,
**Salary**: £27K per annum
**Contract**: Full time, Permanent

**Benefits**: 5 weeks holiday + bank holidays, Pension scheme and Professional development training

**We are Ivista Ltd, we are recruiting and we want you**

As an established digital screen solution company based in High Wycombe which is expanding and is recruiting for a 1st line IT Support Engineer to join their team and work on high-profile clients such as Sky, EE and The Gym Group

You will ideally have at least 12 months experience in a tech support/helpdesk role offering general IT support preferably with multi-site discipline.

You will be a self-motivated individual who demonstrates excellent analytical skills. This is a varied role which involves 1st line help desk responsibilities to diagnose, troubleshoot and resolve issues with routers, broadband connectivity and AV equipment.
- Good, fundamental knowledge of networking systems.
- Good working knowledge of supporting IOS devices.
- Good understanding and knowledge of networking protocols and standards TCP/IP routing protocols.
- Fluency in German, both verbal and written.

**As our 1st Line IT Support Engineer, you will be responsible for**:

- Monitoring and maintaining computer systems and networks
- Troubleshooting system and network problems and diagnosing and solving faults
- Talking staff or clients through a series of actions over the telephone to help resolve issues
- Ordering replacement parts and booking our team of engineers to visit sites across the UK, ROI and Germany and managing progress as required
- Raising, updating and closing client tracker tickets and updating database information
- Providing support, including procedural documentation and relevant reports
- Responding within agreed time limits to faults and adhering to client SLA’s
- Maintaining a high level of customer service always to provide an excellent customer service experience

**Personal Skills**
- Be able to take ownership of tasks and projects and work with your own initiative. Be organised and responsible for completing tasks on time
- Preferable German speaker
- Strong communication skills
- Excellent written and oral communication skills with the ability to talk at all levels to technical and non-technical people

**If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance**

No agencies please.



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