Customer Service Advisor

2 weeks ago

Birmingham, United Kingdom EVO Group Full time

**Customer Service Advisor**

Birmingham B1

**Monday - Friday 2 x alternating shift patterns with no weekend work (08:30 - 17:00 & 09:00 - 17:30)**

Our Customer Service Team based in Birmingham is looking for enthusiastic, customer focused team members to join them. Servicing our customers, actively promoting an organisational culture that values, reinforces and strives to continuously improve the customer experience.

This is a great opportunity to be part of a team, liaise with customers, identifying customer needs, building rapport and offering solutions. Applicants must have an excellent telephone manner and written communication skills and the ability to follow all queries through to resolution in a professional and courteous manner.

**What will I be doing?**
- Ensuring all customer commitments have been met or followed up with smooth contact between our internal departments
- Providing our customers with a first class, friendly and professional service, demonstrating excellent customer service skills through inbound and outbound calls and written correspondence
- Proactively resolving customer queries and complaints via first contact resolution
- Dealing with Ad hoc requests as required

**What are we looking for?**

**Essential**:

- A Broadband connection with a minimum of 10Mbps download and 6Mbps upload speeds
- One year’s experience in customer service.
- Computer literate
- An individual who can work to deadlines and prioritise workload
- Educated to a grade C or equivalent in GCSE in English

**Desirable**:

- A friendly, patient and a good listener
- A great communicator and team player
- Someone who can work in a fast-paced environment
- Someone who has attention to detail
- Enthusiasm, drive, motivation, and a passion for Customer Service

**WHAT DO WE OFFER?**

We offer a competitive range of benefits, including but not limited to:

- A contributory pension plan,
- Employee Assistance Programme,
- Retailer and lifestyle perks and discounts,
- One paid day off per year for you to support the charity of your choice,
- Staff discount rates,
- An opt-in medical plan and
- eyecare assistance.

In addition, we recognise our employees hard work and ensure it is rewarded through the **evo** Honours reward programme and long service recognition schemes.

We support and encourage your ongoing training and development with access to an e-learning platform covering a wide range of topics, plus the opportunity to complete various training schemes (terms apply).

We also have a generous holiday package and a holiday purchasing scheme. As standard, all of our employees either celebrate their Birthday with a day off every year or are given a voucher in their birthday month Subject to business area, we also close between Christmas and New Year

**Diversity and Anti-Discrimination Statement**

It is our people that make us successful and so we are committed to making the **evo **Group of companies an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. The **evo** Group of companies expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

**evo **Group are proud to be a ‘Disability Confident’ accredited employer. We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.

  • Customer Service Advisor

    1 week ago

    Birmingham, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional service to our clients and assisting them with their financial service needs. **Duties**: - Communicate with customers in person to address inquiries, resolve...

  • Customer Service Associate

    3 weeks ago

    Birmingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Birmingham. We are professional, customer-centric and fast-paced. Our work environment includes: - Casual work attire - On-the-job training - Growth opportunities - Safe work environment **Responsibilities**: - Provide excellent customer service to customers. - Answer customer inquiries in a...

  • Customer Service Associate

    1 week ago

    Birmingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Birmingham. We are professional, customer-centric and fast-paced. Our work environment includes: - Casual work attire - On-the-job training - Growth opportunities - Safe work environment **Responsibilities**: - Provide excellent customer service to customers. - Answer customer inquiries in a...

  • Customer Service Associate

    6 days ago

    Birmingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Birmingham. We are professional, customer-centric and fast-paced. Our work environment includes: - Casual work attire - On-the-job training - Growth opportunities - Safe work environment **Responsibilities**: - Provide excellent customer service to customers. - Answer customer inquiries in a...

  • Customer Service Advisor

    4 weeks ago

    Birmingham, United Kingdom Hart Training and Recruitment Full time

    Are you immediately available? We are recruiting for 10 Customer Service Advisors to join our client based near the Birmingham Airport, these positions are ongoing temporary assignments. Working on a hybrid basis, you will be required to work 3 days in the office and 2 days at home. Your benefits include 28 days of holiday including bank holidays, shopping...

  • Customer Service Advisor

    4 weeks ago

    Birmingham, United Kingdom Hart Training and Recruitment Full time

    Are you immediately available? Do you have previous customer service experience? An opportunity has become available for several Customer Service Advisors, paying £11.58 per hour, to join our client on an ongoing temporary basis near Birmingham airport, hybrid working may be available after training period. What we can offer you as the Customer Service...

  • Customer Service Advisor

    6 days ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A fantastic opportunity has arisen for a Customer Service Advisor to join our client based in the Jewellery Quarter, Birmingham. Benefits include a BHSF package, an internal benefits package and 33 days holiday including Bank Holidays. You will be working 37.5 hours per week, 8.30 am to 5.00 pm Monday to Friday, flexibility is required. You will be working...

  • Customer Service Advisor

    2 weeks ago

    Birmingham, United Kingdom IQ Talent Solutions Full time

    InterQuest are proud to be working with one of our most prestigious clients who are an industry leader in the Banking sector, supporting them with the recruitment of a Customer Service Advisor to join their team in Birmingham. This role offers hybrid working,up to £22,534 base salary, discretionary bonus, company benefits and a career pathway to a role...

  • Customer Service Advisor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Hart Training and Recruitment Full time

    Are you immediately available? Do you have previous customer service experience?An opportunity has become available for several Customer Service Advisors, paying £11.58 per hour, to join our client on an ongoing temporary basis near Birmingham airport, hybrid working may be available after training period.What we can offer you as the Customer Service...

  • Customer Service Advisor

    2 months ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary assignment. You will be working 37.5 hours per week between the hours of 8.00 am...

  • Customer Service Advisor

    4 weeks ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary assignment. You will be working 37.5 hours per week between the hours of 8.00 am...

  • Customer Service Advisor

    4 weeks ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. You will be working 37.5 hours per week between the hours of 8.00 am to 6.00 pm on a shift rota basis, shifts...

  • Customer Service Advisor

    4 weeks ago

    Birmingham, United Kingdom InterQuest Group Full time

    InterQuest are proud to be working with one of our most prestigious clients who are an industry leader in the Banking sector, supporting them with the recruitment of a Customer Service Advisor to join their team in Birmingham. This role offers hybrid working, up to £22,534 base salary, discretionary bonus, company benefits and a career pathway to a role...

  • Customer Service Advisor

    2 weeks ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary position. You will be working 37.5 hours per week between the hours of 8.00 am to...

  • Customer Service Advisor

    3 weeks ago

    Birmingham, United Kingdom Fusion People Ltd Full time

    **Customer Service Advisor** **Location: Lichfield** **£21k Per Annum** Are you a motivated individual who wants to start a career within the Customer Service and Water & Utilities sector? One of my most prestigious clients are looking for motivated individuals who have the ambition and motivation to start a career within the Customer Service &...

  • Customer Service Advisor

    6 days ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. Your benefits include 28 days of holiday including bank holidays, shopping discounts, access to 24/7 telephone...

  • Customer Service Advisor

    3 weeks ago

    Birmingham, United Kingdom Birmingham City Council Full time

    #Internal **Please note this vacancy is only available to Birmingham City Council employees and Temporary staff who currently work for Birmingham City Council via a recruitment agency.** **Customer Service Advisor** **Permanent** **Grade 2 - £20,812 - £22,777** **Working 36.5 hours per week** Customer Service Advisors wanted! As a Customer Service...

  • Customer Service Advisor

    3 weeks ago

    Birmingham, United Kingdom ASC Connections Full time

    A global automotive retail business based in Solihull require a Hybrid Customer Service Advisor, to work out of their Solihull HQ on an ongoing temporary basis. This position is initially for 6 months, then has the potential to turn permanent. The company need a Customer Service Advisor to support their client base with new order processing. You will...

  • Customer Service Advisor

    3 weeks ago

    Birmingham, United Kingdom Page Personnel Full time

    Temporary Role for 8 Weeks - Global and Growing Manufacturing Company **About Our Client**: My client is a global and growing Manufacturing business based in Birmingham City Centre, seeking a Customer Service Advisor on a temporary basis. As Customer Service Advisor, based in Birmingham, you will be responsible for: - Outbound Calls - Data entry based on...

  • Customer Service Advisor

    3 weeks ago

    Birmingham, United Kingdom Page Personnel - UK Full time

    Temporary Role for 8 Weeks - Global and Growing Manufacturing Company **About Our Client**: My client is a global and growing Manufacturing business based in Birmingham City Centre, seeking a Customer Service Advisor on a temporary basis. As Customer Service Advisor, based in Birmingham, you will be responsible for: - Outbound Calls - Data entry based on...