Collections Specialist

2 weeks ago


Basingstoke, United Kingdom Office Angels Full time

**Role: Collections Specialist**

**Industry: Finance**

**Location: Basingstoke, Hampshire**

**Salary: £25,000-£28,000**

Office Angels have teamed up with a forward thinking, dynamic client who are in the finance industry, are looking to recruit a **Collections Specialist.** This role is a busy role and you can work from home and in the office. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within thiscompany and sector.

**The day to day duties in your new job will be.**
- Process inbound calls from customers collections and deal with these calls correctly and accurately with a high level of professionalism
- Process outbound calls to customers, contacting them for due and overdue accounts to negotiate prompt payment within defined timescales
- Establish payment plans for customers to ensure loans do not default
- Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business
- Keep accurate record of all contact on main Collection Management Systems
- Process customer refunds, process and review account adjustments
- Monitoring and Maintenance of assigned accounts
- Identify trends and gaps in policies, procedures, strategies and systems

Training will be provided on in-house systems.

**Required Skills and Abilities**
- Excellent communication skills
- Experience within call centre setting
- Assertive and confident with telecommunications
- Understanding of Dialler system calling
- Outstanding negotiation and influencing skills
- Results and target driven
- Ability to handle and diffuse challenging calls
- Ability to work under pressure and to be able to show a flexible and adaptable approach.
- Excellent organisational skills
- Empathising with people in difficult situation
- Strong team player
- Attention to detail

**Benefits**:

- Need 2 years min in a regulatory collections environment
- Hybrid role (60/40)
- Local
- Shift basis between 9am-8pm Mon - Friday (and 1 in 4 Saturdays with a day off the following week)
- Average 60-75 calls in and out per day
- Some admin is involved
- Immediate or start asap
- Salary £26-28k
- Benefits: Private medical, life assurance and pension
- No parking

**Next steps**

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


  • Specialist Speech and Language Therapist

    Found in: Talent UK C2 - 1 week ago


    Basingstoke, United Kingdom Southern Health NHS Foundation Trust Full time

    Job summary A great opportunity has arisen for an experienced Band 7 Speech & Language Therapist to join the Inpatient Therapy service based at Parklands Hospital. This is an exceptional opportunity to work in a genuinely holistic Speech & Language role within an established, friendly, & supportive team. We are looking for motivated & compassionate...


  • Basingstoke, United Kingdom WB Employment Ltd Full time

    The Company Our prestigious client are part of an international banking group which helps companies to expand their business capabilities by offering tailored leasing and finance solutions. Their expert teams’ partner with equipment vendors that are looking to grow their sales, and businesses that require outsourcing services for assets within a number of...

  • Customer Complaints Specialist

    Found in: Whatjobs ES C2 - 5 days ago


    Basingstoke, United Kingdom WB Employment Ltd Full time

    The CompanyOur prestigious client are part of an international banking group which helps companies to expand their business capabilities by offering tailored leasing and finance solutions. Their expert teams’ partner with equipment vendors that are looking to grow their sales, and businesses that require outsourcing services for assets within a number of...


  • Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    Are you looking for a new experience and development opportunity? Or are you an administrator that wishes to utilise your existing skills and develop in research? The Orthopaedic Research Team has a part-time vacancy for a Band 3 Orthopaedic Research Administrator to support other members of the Orthopaedic team including clinical trials administrators,...

  • Driver

    7 days ago


    Basingstoke, United Kingdom Priory Adult Care Full time

    Eastrop House is looking for a Driver to join their team. Located in Basingstoke, Eastrop House is a bespoke specialist service for nine adults with autistic spectrum disorders (ASD) and associated complex needs. The role is Monday - Friday 12pm-4pm Main Purpose Transports people and goods to and from a variety of locations, in order to assist with the...


  • Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    Are you an experienced health care staff member looking for a new experience and development opportunity? Or are you an administrator that wishes to utilise your existing skills and develop skills in research delivery? The research department has a vacancy for a Band 4 Clinical Research Assistant to support research nurses and practitioners with a...


  • Basingstoke, United Kingdom Liaise Full time

    Liaise is passionate about providing high quality Residential Care services for Adults requiring specialist learning disability and mental health support. As a provider we are expanding and opening new services with new opportunities. All of our Services provide support and rehabilitation on a one-to-one basis. Our Positive Support Coordinators form part of...

  • Surgical Coordinator

    2 weeks ago


    Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    You will support the Colorectal Consultants in managing the administration of the designated speciality ensuring an efficient administrative service for both the patients, consultants and wider surgical services team. Ensure letters dictated by the Consultants are typed to a high standard and within target turnaround times. Be a point of contact for all...


  • Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    We would like to hear from Registered Nurses (Level 1)or Allied Health Professionals who are interested in evolving their experience of clinical research. We particularly want the successful applicant to have a positive attitude towards their work and an enthusiasm to support a persons research opportunities. You will be working as part of a team whereby...

  • Porter

    1 week ago


    Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    Porters play a crucial part in keeping the hospital working by moving patients, goods and equipment between departments to where they are needed. Hospital Porters are also involved in emergency response arrangements including the response to fire alarm activations and support to security where required. As a Porter in Hampshire Hospitals NHS Foundation...


  • Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    The Patient SafetyandGovernance Coordinator is an integral part of the Medicine Clinical Governance agenda. The Medicine division is incredibly varied division with departments including Emergency Departments, Cardiology, Gastroenterology, Stroke, Long Term conditions, Elderly Care across the trust’s three hospital sites (Basingstoke, Winchester and...

  • Document Controller

    1 week ago


    Basingstoke, United Kingdom Bennett and Game Recruitment LTD Full time

    Document Controller - Required to join a Civil, Structural and Geotechnical Engineering firm in their office in Basingstoke. This client offer a diverse range of engineering design assessment and project management with a pedigree of providing high quality, cost effective solutions throughout the UK. The successful candidate will have experience in...

  • Finance Assistant

    5 days ago


    Basingstoke, United Kingdom Castle Trust Bank Full time

    **The opportunity** We have an opportunity for a Finance/Accounts Assistant to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a...

  • Family & Systemic Psychotherapist

    Found in: Talent UK C2 - 1 week ago


    Basingstoke, United Kingdom Southern Health NHS Foundation Trust Full time

    Job summary Hampshire CAMHS have recently secured additional investment to enhance and expand our current services and to develop new services. Family and Systemic Psychotherapy is an integral part of our service provision and the Basingstoke CAMHS team has two exciting positions available. We are looking for highly motivated, innovative and...

  • Civil Cad Technician

    4 hours ago


    Basingstoke, United Kingdom Ross-Shire Engineering Full time

    What Are We Looking For? Our UK Contracting’s in-house design team is looking for a Civil CAD Technician to join our office Basingstoke. You’ll be working alongside experienced Engineers and Technicians who have years of knowledge and experience within RSE to offer guidance andsupport, as well as the opportunity to work on technically complex and...

  • Revit Technician

    4 hours ago


    Basingstoke, United Kingdom Ross-Shire Engineering Full time

    What Are We Looking For? Our UK Contracting’s in-house design team is looking for a Revit Technician to join our office in Basingstoke. You’ll be working alongside experienced Designers & Technicians who have years of knowledge and experience within RSE to offer guidance and support,as well as the opportunity to work on technically complex and...

  • Automation Tester

    2 days ago


    Basingstoke, United Kingdom CGI Full time

    Break our best to make it better and put yourself at the centre of a digital revolution. Our Testers are trusted to work closely with a wide range of clients on exciting projects with real world purpose and impact. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically...

  • Porter

    Found in: Talent UK C2 - 2 weeks ago


    Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

    Job summary Porters play a crucial part in keeping the hospital working by moving patients, goods and equipment between departments to where they are needed.Hospital Porters are also involved in emergency response arrangements including the response to fire alarm activations and support to security where a Porter in Hampshire Hospitals NHS Foundation...

  • Clinical Psychologist

    Found in: Talent UK C2 - 2 weeks ago


    Basingstoke, United Kingdom Southern Health NHS Foundation Trust Full time

    Job summary Our extremely friendly and passionate multi-disciplinary team in Basingstoke CAMHS is currently looking for a substantive full time Band 7 Clinical Psychologist. We have a brilliant and very strong Clinical Psychology structure in our team, and you will be working alongside another B7 colleague, as well as 2 Senior Practitioner...

  • Wheelchair Repair Driver/Technician

    Found in: Talent UK C2 - 2 weeks ago


    Basingstoke, United Kingdom Southern Health NHS Foundation Trust Full time

    Job summary *Are you looking for an opportunity to use your knowledge and skills to help people that require the use of specialist equipment? *Are you someone that always ensures that communications are handled professionally and courteously, considering the client's needs and circumstances? *Are you able to Maintain and repair manual and powered...