![Turners Vision](https://media.trabajo.org/img/noimg.jpg)
Guest Experience Lead
4 weeks ago
**Salary IRO £30k depending on experience**
**Guest Experience ‘Host’ for Turners Vision**
For this exciting new role, experience of the optical industry is not essential In fact, if you have worked in the hospitality sector in a front of house capacity, we want to hear from you
We only have one opportunity to make a lasting impression. Our customers are at the heart of our pledge to provide a memorable experience and that is what we are passionate about that. If our culture resonates with you, then look no further.
**About us**
Turners is a leading, independent community optical practice, with an outstanding reputation for providing high-quality retail and clinical care. Situated in a beautiful Georgian building in it’s own grounds, Turners differentiates itself from traditional British high street optician chains by offering a distinctive and luxury patient experience.
**Do you have what it takes?**
You will have excellent organisational skills, but also a warm persona and an innate ability to engage, build rapport with patients and keep the team focused. We seek someone with confidence to operate effectively and positively as a team player. Working with the very best lenses, optical technology and products, you will be integral to our success with your initiative and forward thinking drive.
**About the Role**
To provide exceptional ‘front of house’ customer service and oversee the smooth operation of the practice. This includes ensuring that all customers are welcomed and looked after in a timely manner. You will ensure that the practice is inviting with a positive, fun ambience, and that colleagues are focused in providing outstanding service. You will be responsible for diary management, handling queries and ensuring that all practice systems are running smoothly.
You are responsible for setting the ‘tone’ and will be the ‘conductor’ of our brand pledge to ensure a memorable experience for our patients. As the first point of contact in our retail/ clinical practice, you will be knowledgeable about our products and will manage practice floor operations.
**Duties**
- Setting a happy, relaxed ambience for the practice
- Setting up patient appointments in a structured format
- Accommodating customers in a retail sales environment where necessary
- Work in a flexible environment
- Liaising with retail / clinical team for new eyecare requirements
- Acting as the liaison between the guests and the dispensing / clinical team
- Overseeing the smooth running of the practice
- Ensuring high standards of customer service
- Dealing with suppliers and working to budgets
- Working closely with the Clinical Lead to plan, contribute ideas and help deliver the Turners vision.
**Skills requirement**
- Exceptional customer service skills
- Experience of leadership responsibility
- Teamwork and initiative
- Strong organisational skills and attention to detail
- Ability to identify priorities and trouble shoot.
**Personal Traits**
- A passion to achieve
- Emotionally robust
- Ability to engage with different needs.
- Highly organised, ability to prioritise tasks and work well under pressure
- Outstanding knowledge of hospitality etiquette
- Affinity with the team to keep them happy, motivated and engaged
**Salary**: Up to £30,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Bridgwater, TA6 7DR: reliably commute or plan to relocate before starting work (required)
Work Location: In person
We have other current jobs related to this field that you can find below
-
Guest Service Agent
2 weeks ago
Bridgwater, Somerset, United Kingdom HOST 2 Ltd Full timeJob Summary:The Front Office Guest Service Agent reports to the Front Office Assistant Manager and is responsible for supporting the successful performance of the Front Office Department by ensuring a professional, friendly and highly efficient customer service experience is delivered to our guests.Responsibilities: Create and sustain a work environment that...
-
Guest Service Assistant Nights
1 week ago
Bridgwater, United Kingdom Holiday Inn Express Bridgwater Full time**Holiday Inn Express is an award-winning hotel located in Bridgwater, Somerset. The hotel has 138 guest rooms, bar and restaurant area with two well equipped conference rooms for meetings and events.** **The hotel is situated for easy access to the Somerset Coast, Quantock Hills and popular towns like Glastonbury and Taunton, it is a great stop off point...
-
Guest Service Agent
1 week ago
Bridgwater, United Kingdom HOST 2 Ltd Full timeJob Summary: The Front Office Guest Service Agent reports to the Front Office Assistant Manager and is responsible for supporting the successful performance of the Front Office Department by ensuring a professional, friendly and highly efficient customer service experience is delivered to our guests. **Responsibilities**: - Create and sustain a work...
-
Accommodation Delivery Lead
2 weeks ago
Bridgwater, Somerset, United Kingdom EDF Limited Full timeHinkley Point C, Bridgwater, With regular travel to accommodation Sites.Do you have large scale Accommodation experience, with the drive and motivation to build relationships with Stakeholders?Join us as an Accommodation Delivery Lead and you'll join a dynamic team on one of the most exciting and challenging projects within EDF, as we continue to lead the...
-
Front of House Team Member
4 weeks ago
Bridgwater, United Kingdom German Doner Kebab Full timeFront of House Team Member - Bridgwater, Somerset Do you have what it takes to work for one of the fastest-growing restaurant brands? The opportunity is here! German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector....
-
Front of House Team Member
4 weeks ago
Bridgwater, United Kingdom German Doner Kebab Full timeFront of House Team Member - Bridgwater, Somerset Do you have what it takes to work for one of the fastest-growing restaurant brands? The opportunity is here! German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector. With...
-
Bar Team Member
4 weeks ago
Bridgwater, United Kingdom Stonegate - Bars & Venues Full timeBar Team Member - Somerset Location- Cornhill Are you a great team player? You don’t need any experience to join as a Bar Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. Can you… Welcome and engage every guest Prepare and serve our high-quality...
-
Agent Marine Experience
4 weeks ago
Bridgwater, United Kingdom Kier Group Full timeWe're looking for an **Marine **Agent **to join our Major Projects HPC department based in Somerset, Bridgewater. Within this role you can enjoy 26 days annual leave, sharesave scheme, family friendly policies and even more. **Location**: Somerset, Bridgewater **Contract**: Permanent **Salary**: Competitive _+ benefits_ **Responsibilities** As an Agent...
-
Bar Team Member
4 weeks ago
Bridgwater, United Kingdom Stonegate - Bars & Venues Full timeBar Team Member - Somerset Location- Cornhill Are you a great team player? You don’t need any experience to join as a Bar Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. Can you… Welcome and engage every guest Prepare and serve our high-quality...
-
Bar Team Member
4 weeks ago
Bridgwater, United Kingdom Stonegate - Bars & Venues Full timeBar Team Member - Somerset Location- Cornhill Are you a great team player? You don’t need any experience to join as a Bar Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. Can you… Welcome and engage every guest Prepare and serve our high-quality...
-
Agent Marine Experience
2 weeks ago
Bridgwater, Somerset, United Kingdom Kier Group Full timeWe're looking for a Marine Agent to join our Major Projects HPC department based in Somerset, Bridgewater. Within this role you can enjoy 26 days annual leave, sharesave scheme, family friendly policies and even more.Location: Somerset, BridgewaterContract: PermanentSalary: Competitive _+ benefits_ResponsibilitiesAs an Agent you'll be working within the...
-
Reception Supervisor
6 days ago
Bridgwater, United Kingdom Ibis Bridgwater Full time**Reception Supervisor - ibis, Bridgwater** **Is now the time for a new challenge? Join us on this journey - people first!** At Cycas Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the...
-
Restaurant Manager
3 weeks ago
Bridgwater, United Kingdom Uncle Julio’s Full timeRestaurant Manager Full Time ...
-
Back of House Team Member
4 weeks ago
Bridgwater, United Kingdom German Doner Kebab Full timeBack of House Team Member - Bridgwater, SomersetDo you have what it takes to work for one of the fastest-growing restaurant brands? The opportunity is here! German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector. With...
-
Back of House Team Member
4 weeks ago
Bridgwater, United Kingdom German Doner Kebab Full timeBack of House Team Member - Bridgwater, Somerset Do you have what it takes to work for one of the fastest-growing restaurant brands? The opportunity is here! German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector....
-
Back of House Team Member
3 weeks ago
Bridgwater, United Kingdom German Doner Kebab Full timeBack of House Team Member - Bridgwater, SomersetDo you have what it takes to work for one of the fastest-growing restaurant brands? The opportunity is here! German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector. With...
-
Reception Supervisor
4 weeks ago
Bridgwater, United Kingdom Cycas Hospitality Full timeReception Supervisor Reception Supervisor – ibis, Bridgwater Is now the time for a new challenge? Join us on this journey – people first! At Cycas Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do....
-
Bar Team Member
3 weeks ago
Bridgwater, United Kingdom Cornhill Full time**Location: Cornhill Bridgwater** Are you a great team player? You don’t need any experience to join as a Bar Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. **Can you** - _Welcome and engage every guest_ - _Prepare and serve our high-quality food and drink_ - _Make...
-
Front of House Team Member
3 weeks ago
Bridgwater, United Kingdom Cornhill Full time**Location: Cornhill Bridgwater** Are you a great team player? You don’t need any experience to join as a Front of House Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. **Can you** - _Welcome and engage every guest_ - _Prepare and serve our high-quality food and...
-
Housekeeping Team Member
1 week ago
Bridgwater, United Kingdom Ibis Bridgwater Full time**Hotel Housekeeping Team Member (16 hours per week) - ibis Bridgwater** **Is now the time for a new challenge? Join us on this journey - people first!** **At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything...