Housekeeping Team Member

3 months ago

Bridgwater, United Kingdom Ibis Bridgwater Full time

**Hotel Housekeeping Team Member (16 hours per week) - ibis Bridgwater**

**Is now the time for a new challenge? Join us on this journey - people first**

**At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.**

The new-build 144-room **Ibis Bridgwater** - opened in March 2021 - is managed by Cycas Hospitality and is Cycas’ first property under the Ibis name by the Accor brand. The five-storey property incorporates a ground-floor restaurant named the Keepers Kitchen & Bar, and meeting facilities.

If you have an inner drive to love what you do - and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our Ibis team.

**At Ibis by Accor, we’re always looking ahead; We place people at the ‘Heart’ of what we do; We are refined; and We stand by our commitments.**

**Job Scope**

Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience - a Housekeeping Team Member will clean and service guest rooms so everything is spotless and prepared for guests.

**Key Job Responsibilities**
- Follow brand standard and deliver cleanliness required by the company
- Demonstrate ability to proactively prioritise need of the departments and effectively managed resources and time
- Ensure that request made by guests HOD and other Senior Management is actioned.
- Be aware of HK SOP’s and H&S procedures
- Displays excellent team working skills. Work well in the team environment and motivate co-workers to sustain exceptional levels of performance
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
- Handle and store chemicals in line with hotel regulations and any local legislative requirements
- Greet and acknowledge guests
- Report all maintenance issues on daily basis
- Respond to guest complaints, special requests and act to ensure guest satisfaction
- Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
- Report, turn in, and/or log all lost and found items according to established procedures
- Assist with deep cleaning projects when required
- Perform turndown duties when required

**WHAT YOU SHOULD BRING**
- Hotel housekeeping experience, preferably in an Accor Brand, but not essential
- Previous experience of a similar role

**EXCELLENT COMPANY BENEFITS**
- Competitive Salary
- Exclusive employee discounted rates to Accor and Cycas hotels
- Continuous paid Training and Development opportunities
- Free Healthcare plan

Cycas Hospitality is a gift for any hospitality professional. Over the past 10 years we’ve created an innovative hotel management company.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

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