1st Line Technical Support

3 weeks ago

Bracknell, United Kingdom Project People Full time

**1st Line Technical Support Agent**

6 month rolling PAYE Contract

Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and night 12 hour shifts.

**Brief Overview of role / project**:
We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.

A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.

Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.

A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.

**-**Attention to detail with right first-time attitude.
- A motivated self-starter with a focus on processes.
- Experience working in a customer facing environment.
- Understanding of ITIL processes would be beneficial.
- Basic networking knowledge
- You will be required to go through a national security clearance process for this role before you can start this position**_

**Job Type**: Temporary contract
Contract length: 6 months

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Weekend availability

Application question(s):

- Do you have an in date passport?

Work Location: In person

Reference ID: 1JHB

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