Customer Service Assistant
3 weeks ago
The **Target Healthcare Group** is a niche pharmaceutical developer, manufacturer and supplier to the retail pharmacy, hospital, pharmaceutical wholesaler, and homecare markets.
Within the Group, **Quantum Pharmaceutical** is the UK's leading manufacturer and supplier of unlicensed medicines and hard-to-source products. We offer an unrivalled product range, backed by expert knowledge and exceptional customer service. Throughout the UK the Group employs close to 300 including pharmacists, skilled technicians, HR, IT, procurement, warehouse, and customer services staff.
**As a Customer Service Assistant - Aseptic Services your responsibilities will include, though will not be limited to**:
- Processing customer orders for aseptic products.
- Dealing with customer enquiries.
- Liaising with courier services and supplies about deliveries.
- Maintaining document filing systems within the department.
- Supporting the Aseptic Quality team with customer enquiries.
- Hitting and maintaining company targets, including orders per hour.
**As with all Group employees, you'll also be asked to**:
- Ensure the work you do is of a high standard and that Group procedures and policies are followed.
- Act as an ambassador for the business, presenting the Group in a positive way with clients, customers, and colleagues.
- Work flexibly and efficiently to meet customer needs, whilst maintaining the highest possible professional standards.
- Always maintain confidentiality and security.
**To be successful in this role, you should be able to demonstrate**:
- A supportive nature - and good team-playing mentality
- Being capable of working towards KPIs
- Excellent communication skills
- The ability to work at pace and in a high-pressured environment
**Hours of work for this role are 40 hours per week, Monday - Friday
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