Customer Care Team Leader

2 days ago


Dorchester, United Kingdom Thomson Recruitment Independent Partnerships (TRIP) Ltd Full time

Our client is an Award-Winning, successful family-owned furniture retailer that has been established for more than 100 years.They are currently looking for a **Customer Care Team Leader** to join their growing business within their busy butbeautiful showrooms and online store. This full-time position is based in Dorchester, Dorset.

TRIP is looking for an energetic and dynamic individual who has a passion for delivering world class customer service. Reporting into the Head of Customer Support; You will be confident in managing tasks. You must have experience of working within a busycustomer facing retail or office environment. You will enjoy and thrive working within a fast-paced environment. You will have great attention to detail, be forward thinking and solution focused with a sound understanding of what great customer service lookslike. You will have an excellent manner with customers, be able to work independently and lead a busy team.

**Essential Experience**:

- At least 2years experience within a Customer Support Role
- An understanding of world class customer service
- Proven track record of managing a team, setting and delivering clear responsibilities and expectations; encouraging individual accountability
- Excellent computer skills with Microsoft and bespoke programming
- High standards for quality of delivery from yourself and from others, with good attention to detail
- Competent complaint handler
- Proven track record of delivering KPIs and targets
- Ability to work closely with a small but growing team
- Ability to think outside of the box and focus on solutions rather than problems
- A desire to stay actively involved in the day-to-day of your team. You will be required and want to work in the day to day as well as in the bigger picture

**Desirable Experience?**
- Proven skill set in implementing ideas from conception to delivery
- Experience with an E-Commerce environment
- Experience in furniture retail
- Understanding of retail operations throughout the whole customer journey

**Benefits**
- Salary £25,000 ? OTE £27k
- 8% Pension after qualifying period
- 28 days holiday per annum
- Annual Bonus
- Significant discounts off in store purchases
- Job Type: Full Time 37.5 ? Hours per week, Monday ? Friday 9.00am ? 5.00pm
- Job Types: Full-time, Permanent



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