Customer Care Team Leader

6 months ago


Dorchester, United Kingdom Woods furniture Full time

**Woods Furniture are an Award-Winning Company who have been established since 1875 and we currently have a vacancy for a Customer Care Team Leader** to join our growing business within our busy but beautiful showrooms and online store. This full-time position is based in Dorchester, Dorset.

We are looking to recruit an energetic and dynamic individual who has a passion for delivering world class customer service. Reporting into the Head of Customer Support; You will be confident in managing tasks. You must have experience of working within a busy customer facing retail or office environment. You will enjoy and thrive working within a fast-paced environment. You will have great attention to detail, be forward thinking and solution focused with a sound understanding of what great customer service looks like. You will have an excellent manner with customers, be able to work independently and lead a busy team.

**ARE YOU NATURALLY**
- Positive & Enthusiastic?
- Calm & logical?
- Extremely well organized?
- An avid self-learner & teacher?
- Self-motivated and efficient in all areas?
- Un-phased by change in priorities, and adaptable?
- Passionate about branding and tone of voice?
- An excellent communicator?
- A team leader??

**YOU MUST HAVE**
- At least 2years experience within a Customer Support Role
- An understanding of world class customer service
- Proven track record of managing a team, setting and delivering clear responsibilities and expectations; encouraging individual accountability
- Excellent computer skills with Microsoft and bespoke programming
- High standards for quality of delivery from yourself and from others, with good attention to detail
- Competent complaint handler
- Proven track record of delivering KPIs and targets
- Ability to work closely with a small but growing team
- Ability to think outside of the box and focus on solutions rather than problems
- A desire to stay actively involved in the day-to-day of your team. You will be required and want to work in the day to day as well as in the bigger picture

**AN EXTRA BONUS**
- Proven skill set in implementing ideas from conception to delivery
- Experience with an Ecommerce environment
- Experience in furniture retail
- Understanding of retail operations throughout the whole customer journey

**BENEFITS**
- Salary £25,000 per year
- 8% Pension after qualifying period
- 28 days holiday per annum
- Annual Bonus
- Significant discounts off in store purchases
- Job Type: Full Time 37.5 - Hours per week, Monday - Friday 9.00am - 5.00pm
- Job Types: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Dorchester, DT1 1HN: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 2 years (preferred)

**Job Types**: Permanent, Full-time

**Salary**: £25,000.00 per year

**Benefits**:

- Free parking
- Life insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Dorchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (required)

Work Location: In person

Reference ID: Ct200473091123


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