1st Line Support Technician
5 days ago
**First Line IT Support Technician required to join a successful IT Solutions business in Poole, Dorset.**
This role is ideal for someone who has exceptional customer service skills and is ready to step into a 1st line role and customer service support role working for a growing IT Solutions business based in Poole.
This roles offers plenty of variety as well as the opportunity to further develop skills by attending outsourced training courses.
**Duties/Responsibilities**:
Incident logging, agreeing priorities and setting realistic expectations of resolution with customers, assigning, and managing the technician's queues, updating the end users, dealing with simple 1st line issues and maintaining support contracts.
After training you may be expected to assist with the resolution of basic support issues. Appropriate product training, orientation and mentoring is provided in a combination of structured training, self
- paced learning and vocational coaching.
**Essential Skills to include;**
- A professional and confident manner
- Understanding of Active Directory/Group Policies
- Understanding of anti-virus products and technologies
- Working knowledge of PC hardware, networking principles and Microsoft Server Operating systems.
- Working knowledge of; Microsoft Office, CRM systems,software issue resolution, wireless technologies and basic telephony
- A good working knowledge of Microsoft 365 Products
- Good interpersonal skills and communicator
- Customer service oriented
- Ability to think laterally under pressure with attention to detail
- **Working Hours**
**Monday - Friday 37.5 hours per week**
**Salary and Benefits**:
The salary is between £20,000 - £24,000 p.a. depending on experience.
Benefits include at least 25 days annual leave, plus all bank holidays, pension,Bonus, Discount shopping scheme, Free car parkin,g Flexible working, Casual dress code, Cycle to work scheme and more
**How To Apply**:
Please submit your CV for the First Line IT Support Technician role. For further information, contact Charmaine Padfield on the IT recruitment team at Bond Williams in Bournemouth
- **_Keywords:_**_ 1st Line Support, IT Support, Active Directory, Microsoft Office 365, Windows Operating Systems._
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
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