Medical Secretary Assistant
6 months ago
Patient administration underpins the patient journey, supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The Medical Secretarial Assistant is a vital part of effective patient administration.
**The Medical Secretarial Assistant**:
- Assists and supports the medical secretaries in providing an efficient medical secretarial service for the clinical team.
- Assists and supports the medical secretaries in achieving targets including CQUINs and validation.
- Assists and supports the Elective Access Clerk to provide an administrative service to the patient which supports the achievement of nationally and locally agreed access standards
- Provides cover for colleagues in their absence to maintain service levels
Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
If you want to make a difference and be part of something new and exciting then we would love to hear from you so, what are you waiting for?
"Excellence in rural healthcare", delivered by people who put patients at the heart of everything they do
One Trust, Endless opportunities
1. Deal with urgent and routine correspondence and tasks in accordance with agreed practice and CQUIN standards including typing of clinic audio tapes, letters, medical reports, references, rotas and general correspondence including administration when necessary.
2. Typing of urgent and emergency clinics in accordance with agreed standards.
3. Taking appropriate action to ensure that all relevant investigations are pending (eg; Chest X-rays, CT scans, etc) and that future appointments have been made through the use of PAS, E-mail and verbal communication.
4. Tracking notes efficiently and effectively. Locate, retrieve and tracking of patient health records through communication with different departments, using appropriate systems.
5. Distributing incoming mail and sorting correctly for relevant groups posting correspondence and outgoing mail.
6. Answering the telephone on behalf of medical secretaries, taking detailed messages and enquiries from GP’s, patients and other health service staff, through effective and professional communication of sensitive and confidential information.
7. Providing general non-clinical advice and information to patients and their relatives regarding appointments and admissions in line with caldicott guidelines.
8. Initiate action to resolve queries raised by patients, relatives or general
practitioners, often of a non-routine nature, concerning patient’s treatment and drawing these to the attention of the Consultant and/or medical staff team.
9. Filing letters, results and reports in accordance with Trust policies.
10. Use of the fax machine, photocopier and shredder as requested.
11. Access information from Medway including the location of notes, patient search/printing, out-patient enquiries, expected admissions, pathology results and radiology enquiries, etc ensuring accurate patient information is maintained using both computer and paper records.
13. Perform any extra duties when providing cover in the absence of colleagues, including cover for medical secretaries and elective access clerks.
14. Monitoring stock levels of all stationery and patient information and advising Team Leader as necessary
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