IT Service Desk

MPA Recruitment are working in partnership with the local health and social care trust to recruit a Band 4 IT Service Desk for Craigavon Area Hospital

**JOB SUMMARY**

The IT Service Desk Support Officer will be responsible to the IT Service Desk Team Lead and will provide support and delivery of IT Service Desk and Operational Services within the Trust. The post holder will be responsible for the resolution of service desk calls and the daily delivery of a flexible and responsive IT Service Desk. This will include first line logging and resolution of incidents/requests, maintenance of the IT infrastructure, rollout of hardware and software and the provision of support and resources to the IT System Support and Operations Team. The ‘IT Service Desk Support Officer will be required to abide by the Trust ‘IT Security Policy’ and ‘Policy on Confidentiality & Data Protection’ at all times; failure to do so will be treated as a serious disciplinary matter.

(for full job description please contact office)

Experience/Qualifications

1. HND or above/equivalent in Information Communications Technology, Computer Science or computer related qualification AND 1 years relevant IT Service Desk/Support experience OR 2 years relevant IT Service Desk/Support experience All relevant experience should be within a IT support environment and should include at least one of the following:

- Installation and support of desktop equipment and related peripherals, or
- Providing IT support to users and/or
- First line support on IT Service desk

2.. Hold a current full driving license which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post.

**Hours of work**

Mon
- Fri 9am-5pm

37.5 hrs per week

3 months initially, will be reviewed after.
- **immediate start required**_

**Job Types**: Full-time, Temporary contract

**Salary**: £12.25 per hour

Schedule:

- Monday to Friday

Work Location: One location