Reservations & Groups Agent

3 days ago


London, United Kingdom Travel Trade Recruitment Full time

**Are you an experienced GDS user looking to get into Reservations? If you are London based & looking for an office based role this may be the perfect role for you**

**Our client is looking for a Reservations & Groups Agent to join their team based in West London.**

**The role**:

- Preparation of route analysis data
- Group sales and reservations handling
- Taking reservations calls from both direct passengers and trade partners
- Generating airline bookings, changes, ancillary, etc. and issuing/reissuing tickets / EMDs (auto and manual fare build)
- Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
- Daily and monthly airlines sales reports and reconciliation
- Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face to face
- Taking calls from passengers and dealing with all aspects of customer service
- Taking calls from Travel Agents & Tour operators
- Occasional face to face dealing with passengers

**About you**:

- Minimum two years' experience in an airline reservations role
- GDS knowledge preferably Sabre
- Knowledge of fares and ticketing an advantage
- Good knowledge of MS Word, Excel, PowerPoint, Sabre, DDS and eSmash
- Ability to work under pressure
- Excellent telephone manner
- Ability to work as part of a team
- Good standard of written and spoken English
- Excellent standard of numeric skills

**Package**:

- £28,000 - £30,000 (Experience depending)
- 8 hour shift
- Monday to Friday
- Employee discount on airline network
- Employee pension

**Interested?


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