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Trainee Energy Adviser/energy Adviser

3 months ago

Wimborne, United Kingdom East Dorset and Purbeck Citizens Advice Full time

**Position: 2 x Trainee Energy Adviser/Energy Advisers**

**Location**: Various locations.

**Salary**: Starting Salary at Trainee Level £28,282 p/a FTE

Starting Salary at Trainee Level £17,198p/a for part time role

**Type of contract**: Fixed term 2 years from April 2024

**Closing date**: 9am Monday 18th March 2024

**Interview date**: Week commencing 25th March 2025

Citizens Advice in East Dorset & Purbeck is looking for **one Full Time** and **one Part time** **Trainee Energy Adviser/Energy Adviser **to join our dynamic organisation, joining **our Dorset and BCP Energy Unit **which runs across the whole of Dorset (both Council areas).

**If you do not meet all of the person specification, but you feel like this is a job you’d really like to do - we’d love to hear from you. Think about any transferable skills you may have. Training will be provided.**

The Adviser will be responsible for the delivery of energy advice to households in order to reduce fuel poverty. The project aims to build financial resilience among vulnerable consumers and increase the likelihood of households being able to meet their heating requirements to stay warm and safe and avoid cold-related health problems. Advice may include reducing energy expenditure, income maximisation, avoiding debt and disconnection, and helping to resolve complaints.

This service will be delivered through various channels including telephone, online support, face to face and occasional home visits. The post is part-time, being based in the office at Wareham/Wimborne and located across both Dorset Council and Bournemouth, Christchurch & Poole Council areas.

You will need to demonstrate proven competence in delivering advice to consumers. You may also be asked to train to achieve at least a NVQ Level 2 in Energy Awareness. You will need a full driving licence.

**Job Description and Personal Specification**

**Location**: Based across Dorset and BCP.

**Key work areas and tasks**:
1. Provide tailored energy advice and casework covering a range of energy related issues and act for the client where necessary.

2. Negotiate with third parties as appropriate e.g. energy companies and assist clients with Income maximisation advice.

3. Assist clients with other related problems and refer to other advisers or specialist agencies as appropriate.

4. Maintain accurate case records and ensure that all casework conforms to the bureau's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate. _All training will be provided._

**Professional development**

5. Willingness to Undertake the necessary training up to NVQ Level 3 Energy Awareness.

6. Keep up to date with legislation, case law, policies and procedures relating to energy efficient advice measures and undertake appropriate training.

7. Prepare for and attend supervision sessions/team meetings/management team meetings as appropriate.

8. Attend relevant internal and external meetings as agreed with the line manager.

**Other duties and responsibilities**

9. Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

10. Engage with the Energy Unit Project Coordinator as required to discuss and provide updates on the project

11. Demonstrate commitment to the aims and policies of the Citizens Advice service.

12. Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

**Energy Affordability Adviser: Person Specification**

**Essential Criteria**

1. Effective written and oral communication

2. Ability to assist/advise clients with energy issues.

3. Ability to use IT in the provision of advice and willingness to learn to use our case recording system.

4. Willingness to work as part of a team and develop skills in advice topics.

5. Numeracy skills required to understand energy bills and check calculations.

6. Explain what you know about Citizens Advice.

The role may require you to train up to NVQ Level 3 Energy Awareness, you will be supported in the role to achieve this.

**Job Types**: Full-time, Part-time, Fixed term contract
Contract length: 24 months

**Salary**: From £28,282.00 per year

Work Location: In person

Application deadline: 18/03/2024