Customer Services Advisor

8 months ago

Bradford, United Kingdom Anchor Full time

Job Title: Customer Service Advisor

Location: Bradford

**Salary**: £24,000 rising to £25,000 after successful completion of a 6 months’ probation

Contract Type:
Hours: 37.5

**About Us**

Anchor is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor we believe in our values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

**About the role**

Anchor Customer Centre provides sector leading customer service and provides opportunities and choice in where and how people live. Our Customer Services team is split into different areas all of which are as equally important as each other.

Working within a high performing team you will be responsible for:

- Achieving personal KPIs and SLAs
- Driving your personal development within Anchor
- Track trends and patterns through MI available, escalating any areas of concern to the relevant parties
- You will seize opportunities to contribute to our ‘Sales through Service’ culture to deliver outstanding customer service
- Be an effective team player, identifying opportunities to support colleagues throughout the department ensuring business continuity

**About You**

You will have:

- Effective and accurate communication skills both written and verbal
- Excellent attention to detail
- Flexibility, resilience and be able to adapt within an ever-changing environment
- Ability to build strong and effective relationships with stakeholders
- Genuine enthusiasm for providing a high standard of customer service
- Competent in multi-tasking, prioritising and forward planning with the ability to manage competing demands

**Anchor - a great place to work**

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

**A rewarding environment**

From health and happiness to finance and your career, we’ll give you all the support you need.

**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments

**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more

**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities

**Celebrating diversity, celebrating you**

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

  • Full Time Billing Customer Service Advisor

    2 weeks ago

    Bradford, United Kingdom Loop Customer Management Full time

    **Billing Customer Service Advisor** **Are you interested in joining us here at Loop as a Customer Service Advisor? in our Billing Department - You can earn up to £24,067 with our progression plan with a starting salary of £21,005, along with some excellent benefits!** **We are based on the border of Leeds and Bradford, in Thornbury near to Pudsey (with...

  • Customer Service Advisor

    2 weeks ago

    Bradford, United Kingdom Elite Personnel Services Limited Full time

    **Are you an experienced Customer Service Advisor seeking a new and exciting permanent job? Is the Euroway Trading Estate, Bradford convenient for you? If so, this could be just the job for you!**: Working within the sales team, with individual responsibilities for the accurate and timely processing of customer orders and quotations, being involved...

  • Customer Service Advisor

    2 weeks ago

    Bradford, United Kingdom Gibson Hollyhomes Full time

    **Customer Service Advisor** **£21,000** **Bradford (BD3)** **Hybrid working** **Excellent progression opportunities** **Brilliant benefits package** Our client, a leading insurance company based in Bradford are offering a fantastic opportunity for a Customer Service Advisor to join their team. This team is responsible for the handling of any claims...

  • Customer Service Advisor

    2 weeks ago

    Bradford, United Kingdom GHC Recruitment Limited Full time

    **Customer Service Advisor** We have an opportunity for a Customer Service Advisor to join a long established manufacturing firm based in Bradford. The three main objectives you will be responsible for in this position will be the co-ordination and administration of sales activity within the Sales office. To support field sales staff and customers...

  • Customer Service Advisor

    2 weeks ago

    Bradford, United Kingdom Gibson Hollyhomes Full time

    **Customer Service Advisor** **£21,000** **Bradford (BD3)** **Great Benefits Package** **Excellent Progression Opportunities** **Hybrid Working - In Office and Remote** Our client is a leading insurance company based in Bradford looking for a Customer Service Advisor to join their claims team. In this role you will be responsible for being the first...

  • Customer Service Advisor

    3 weeks ago

    Bradford, United Kingdom Additional Resources Ltd Full time

    **Customer Service Advisor** **Location: Bradford** **Salary**:£22,000 - £28,000 + Bonus** **The Client**: A highly successful motor retailer based in West and South Yorkshire. They have grown extensively in recent years and now represent several of the world’s leading motor brands, including Hyundai, SEAT, Renault, Dacia, Fiat, Abarth, MG &...

  • Customer Service Advisor

    2 weeks ago

    Bradford, United Kingdom Huntswood Full time

    Huntswood is looking for experienced customer service advisors, ideally who have worked within the financial services industry, to support a leading UK retail bank. As a Customer Service Advisor, you will be supporting our client by taking inbound calls from customers and answering general queries regarding their banking products. You will be providing an...

  • Customer Service Advisor

    2 weeks ago

    Bradford, United Kingdom Reed Business Support Full time

    **Job Role: Customer Service Advisor** **Job Type: Permanent** **Location: Bradford BD19** **Salary: £21,000** **Working Hours: Monday - Friday - 8:30 - 17:00** Reed Bradford Business Support are currently recruiting on behalf of an established Retailer/Distributer based in Bradford. Due to continue growth our client is looking to add a Customer Service...

  • Customer Service

    2 weeks ago

    Bradford, United Kingdom Optimise Talent Ltd Full time

    Customer Service Advisor / Sales Advisor - Up to £28k on target earningsBradford, West YorkshireMonday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and who doesn't like an early finish on a Friday!Excellent benefits package - apply to find out more!We are proud to be working with a class leading business in Bradford, West Yorkshire that not only...

  • Customer Service

    2 weeks ago

    Bradford, United Kingdom CV-Library Full time

    Customer Service Advisor / Sales Advisor - Up to £28k on target earnings Bradford, West Yorkshire Monday - Thursday 9am- 5:30pm Friday 10am-4pm - No weekends and who doesn't like an early finish on a Friday! Excellent benefits package - apply to find out more! We are proud to be working with a class leading business in Bradford, West Yorkshire...

  • Customer Service Advisor

    7 months ago

    Bradford, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Advisor** **Bradford** **Start date - 22**nd** April** How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day? What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of...

  • Customer Service Advisor

    3 weeks ago

    Bradford, United Kingdom CCP Full time

    I am currently recruiting 7 customer service advisors for this insurance company, based in Bradford, taking inbound calls for processing and actioning claims as well as dealing with product enquiries. Are you a competent problem solver with a positive, forward-thinking attitude? Preferably (not required) worked in an FCA regulated environment? Then this is...

  • Customer Service Advisor

    3 weeks ago

    Bradford, United Kingdom Barclays Full time

    **Job: Customer Service Advisor** **Location Bradford/Hybrid** **Salary: £23,300 per annum + Excellent Benefits** **Shifts: Rotating between 7am and 11pm Monday - Sunday** As a Barclays Customer Service Advisor you will be at the forefront of our obsession with customers - and right now our customers need us more than ever. Whatever their enquiry might be;...

  • Customer Service Advisor

    2 weeks ago

    Bradford, United Kingdom The Recruitment Co Full time

    We are currently recruiting for customer service advisors to join a well known supermarket Head Office in Bradford. The role involves handling phone calls from customer and in-store colleagues, resolving issues and answering queries or referring calls to relevant departments. 14th November Start - Rotational shifts including full weekends 1 in 2 - Weekday...

  • Customer Service Advisor

    4 weeks ago

    Bradford, United Kingdom Search Remote Work Freelance Full time

    Customer ServiceTemporary with chance to go permanentSalary: £23,795Hours: Shifts between 7am - 7pm Monday - FridayStart date: ASAP* Do you love working with people?* Do you want to develop/begin your career in customer service?* Do you like resolving problems and coming up with solutions?* Do you enjoy working in a fast-paced environment?* Would you prefer...

  • Customer Services Advisor

    7 months ago

    Bradford, United Kingdom Anchor Full time

    **The role**:Customer Services Advisor - On Call **Location**:Bradford **Hours**:34.5 **Salary**:£20,435.01 increasing to £21,435.01 after successful probation. **On Call Rota plus shift allowance (will include nights)** **12 Months fixed term** **About the role**: We are the largest not-for-profit provider on housing and care for older people in...

  • Customer Services Advisor

    7 months ago

    Bradford, United Kingdom Anchor Full time

    **The role**:Customer Services Advisor - On Call **Location**:Bradford **Hours**: 37.5hrs, Monday to Friday 3pm to 11pm **Salary**:£20,435.01 increasing to £21,435.01 after successful probation. **12 Months fixed term** **About the role**: We are the largest not-for-profit provider on housing and care for older people in England and manage 60,000...

  • Customer Service/sales Advisor

    7 months ago

    Bradford, United Kingdom SMKD Full time

    We are recruiting for a fantastic Sales Advisor to join the SMKD team! Mainly Based In Bradford This role is Part Time Working Friday Saturday 10am-4:30pm We are looking for someone confident and passionate about providing an outstanding customer experience and truly represent the SMKD brand. This is an exciting opportunity to join our expanding company...

  • Customer Service Advisor

    7 months ago

    Bradford, United Kingdom Headway Recruitment Full time

    Are you looking for a Customer Service role which doesn't involve working evenings or weekends? Are you someone who gets great job satisfaction from helping customers find a solution to their queries? If your answer is 'yes' to all of these, keep reading. We are currently recruiting for one of our well know and established clients based Bradford (BD4...

  • Customer Service Advisor

    2 weeks ago

    Bradford, United Kingdom Sewell Wallis Full time

    We are looking for personable and motivated individuals to join our client based near to Shipley. They are looking for engaging customer service advisors to join them on a temporary to permanent basis due to constant growth. Experience in a customer facing role or business administration is desirable, as the role involves communicating with customers and...