Project Assistant Housing Care

3 weeks ago


Aldershot, United Kingdom Reed Business Support Full time

Care and Support Project assist required for a client in Aldershot, Hampshire on an ongoing temporary basis to work from 15.00 - 22.00 on a rota basis to include some weekends.

**SUMMARY**
- To assist in the provision of a housing and support service for vulnerable clients.
- To ensure at all times a professional and supportive approach is maintained.
- To assist in the day to day delivery of the service for supported schemes.
- Assist clients in achieving their personalised support outcomes.

**KEY TASKS**
- Act as an initial point of reference on the phone, or in a reception area as required.
- Assist in the provision of a comprehensive housing management and support service, including working with tenancy agreements and collecting rents and charges.
- Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
- Have an awareness of the clients support needs, working, under direction, supporting clients to help them achieve their agreed outcomes.
- Contribute to the formulation and delivery of person centred support plans.
- Assisting clients with day-to-day support and tenancy issues.
- Using IT systems appropriately including adding updates to the Support Database.
- Advises management promptly of any signs of problems or concerns about a client.
- Recognises signs of distress in clients and identifies ways to reduce this.
- To correspond and liaise as necessary with external agencies on behalf of clients.
- Report repairs and maintenance needs on behalf of the client following agreed procedures.
- Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
- Address and report any issues of anti-social behaviour to a senior staff member.
- Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
- Promote and encourage a high level of client involvement, consultation and communication.
- To clean and prepare rooms as appropriate.
- To participate in a shift rota system that includes weekend working.


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