Housing Officer

Found in: beBee jobs GB - 3 weeks ago


Aldershot, Hampshire, United Kingdom Pinnacle Group Full time

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role - Housing Officer

Working as part of an area housing team, the Housing Officer will deliver a mobile, patch-based housing management service, including duties such as attending appointments with service families as they move in and out of their homes and while they are in occupation.

The Housing Officer will play a key role in developing relationships and engaging with stakeholders to ensure families receive a great service which focuses on putting families first.

Duties/Key Responsibilities

Provide services to families as part of the occupancy cycle, such as planning, attending, and administering pre move out, move out, pre move in, move in and 14-day observation (settling in) visit appointments while working collaboratively with industry partners to meet the required standards.

Work in partnership with industry partners to achieve the contractual move standards, ensuring families receive high quality homes and a welcoming/helpful service.

Ensure contractual property standards are met and recharges are applied and allocated to service families where necessary, using an evidence-based approach.

Use effective communication and diplomacy skills when consulting with families and stakeholders.

Ensure families and the places that they live receive a comprehensive patch management service by raising, reporting, and monitoring any health and safety concerns, issues which impact on service families lived experience in their homes and or the areas they live in.

In liaison with regional colleagues and managers, proactively plan, monitor, and manage routine appointments, ensuring that any short notice changes are communicated immediately to relevant internal and external stakeholders.

Ensure garage voids are minimal and garages are managed/maintained efficiently and effectively along with accurate record keeping.

Liaise, engage, and work in partnership with a range of internal and external stakeholders including planning and coordinating patch / location walkabouts with stakeholders.

Consult with and work in partnership with local agencies, charities, support providers, military liaison officers, service hubs and statutory authorities to deliver joined up support and services to families.

Support large scale and sometimes short notice moves which may require regional and national travel with overnight stays - includes covering other Housing Officers' planned and unplanned short notice absence.

Participate and support events and a range of activities to engage with service personnel and their representatives including planning, organising, and attending one off and routine service family housing surgeries and stakeholder meetings.

Lead and assist in the investigation and resolution of complaints and occupancy breaches to a successful conclusion - drafting responses and reports as required.

Implement and deliver contractual and operational services, processes, procedures and working practices using the approved systems, templates, and software.

Complete and maintain accurate and detailed records in all operational systems and templates following the principle of high-quality case work for 'in occupancy' services/enquiries.

Support the contractual requirement for aids and adaptations and CAAS where this is Housing Officer support required.

Maintain the highest standards of conduct and integrity ensuring that service families, colleagues, and stakeholders are treated fairly, irrespective of race, gender, disability, creed, or sexual orientation.

Support and contribute to initiatives and projects.

Support the production of operational performance reports.

Contribute to continuous improvement and the development of processes and good practice.

Deputise for managers as required

Skills


  • Housing Officer

    Found in: beBee S GB - 3 weeks ago


    Aldershot, United Kingdom Pinnacle Group Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...

  • Neighbourhood Officer

    Found in: Talent UK C2 - 3 days ago


    Aldershot, United Kingdom VIVID Housing Full time

    The Vacancy We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops, and attracts the best people! We’re recruiting for a Neighbourhood Officer to join our team on a permanent basis. This is a full timerole working 37 hours a week. Although you’ll be contractually based out of our Basingstoke office, this is...

  • Housing Officer

    2 weeks ago


    Aldershot, Hampshire, United Kingdom Pinnacle Group Limited Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...

  • Housing Officer

    3 days ago


    Aldershot, United Kingdom Pinnacle Group Full time

    **Housing Officer **(2255)****: **Overview**: **Ref**: 2255 **Salary**: £28,000 - £28,000/annum **Location**: - United Kingdom - England - South East England - Hampshire - Aldershot **Contract Type**: Permanent **Posted**: 07 March 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and...

  • Housing Officer

    1 week ago


    Aldershot, United Kingdom Pinnacle Group Full time

    **Housing Officer **(2128)****: **Overview**: **Ref**: 2128 **Salary**: £28,000 - £28,000/annum **Location**: - United Kingdom - England - South East England - Hampshire - Aldershot **Contract Type**: Contract **Posted**: 31 January 2023 **Closing date** 28 Feb 2023 23:59 Pinnacle Group provides people-first, integrated services across a range of...

  • Housing Officer

    3 weeks ago


    Aldershot, United Kingdom Pinnacle Group Full time

    **Housing Officer **(2255)****: **Overview**: **Ref**: 2255 **Salary**: £28,000 - £28,000/annum **Location**: - United Kingdom - England - South East England - Hampshire - Aldershot **Contract Type**: Permanent **Posted**: 08 March 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and...

  • Housing Officer

    2 weeks ago


    Aldershot, Hampshire, United Kingdom Pinnacle Group Limited Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...


  • Aldershot, United Kingdom Reed Business Support Full time

    Care and Support Project assist required for a client in Aldershot, Hampshire on an ongoing temporary basis to work from 15.00 - 22.00 on a rota basis to include some weekends. **SUMMARY** - To assist in the provision of a housing and support service for vulnerable clients. - To ensure at all times a professional and supportive approach is maintained. - To...


  • Aldershot, United Kingdom Serco Plc Full time

    VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy,...


  • Aldershot, United Kingdom Integral UK Full time

    **Administrator** A full-time vacancy has arisen for an Administrator for the Commercial Contracts within the Aldershot Office reporting to the Facilities Manager. **The Role**: - Inputting of reactive calls onto in-house systems. - Coordinating works and Engineers. - Handling calls from clients, engineers and suppliers with regards to ongoing reactive or...

  • Labourer

    7 hours ago


    Aldershot, United Kingdom Fawkes and Reece Full time

    Do currently work in or have a passion for Construction? Are you a Labourer currently looking for work? Do you hold a valid CSCS card? If the answers are yes, we have roles opening with a reputable Construction company in the **Aldershot** area. *Role: Labourer *Location**:Aldershot** *Contract type: Temporary (Full time) *Duration: 6 months *Start date:...

  • Programmer

    6 days ago


    Aldershot, United Kingdom The Recruitment Lab Full time

    **Programmer** Our client is a specialist software development house providing management solutions to clients in the global legal market who utilize a common integrated platform for everyday business activities. Currently they seek a Programmer with experience to supplement the existing technical team. The main focus is programming, and it is expected...


  • Aldershot, United Kingdom 4Recruitment Services Full time

    4Recruitment Services are seeking a Homeless Service Manager for our client who operates a supported housing serviceto single veterans who are homeless or at risk of homelessness and who have support needs. Many of the service usersare ex-servicemen and women who understand the unique needs prevalent to veterans. It’s a friendly, understanding, stable...

  • Administrator

    2 days ago


    Aldershot, United Kingdom Brook Street Full time

    Brook Street are proud to be able to advertise a temporary but business critical role at the Department for Transport based in Aldershot. *** **Role Purpose** We are looking for someone who is highly motivated, organised and flexible, with strong administrative and communication skills to work within the Operations Centre. This is an interesting...

  • Dual Fuel Engineer

    7 days ago


    Aldershot, United Kingdom Rubix Personnel Limited Full time

    **WANTED! Dual Fuel Engineers / Smart Meter Engineers** **Aldershot, Hampshire** Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Ideally you will have; time-served experience as a Metering...

  • Customer Case Handler

    7 hours ago


    Aldershot, United Kingdom Serco Plc Full time

    VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy,...

  • Warehouse Operative

    3 days ago


    Aldershot, United Kingdom Premier Contract Supplies Full time

    **Warehouse Operative** **Job Type**: Part-time Hours: Monday to Friday, 9am to 1pm **Salary**: £10.50 - £11 per hour **About Us** Premier Contract Supplies are suppliers of sanitary-ware to the new build market, buying products from a large mix of suppliers, helping house builders create a specification and then distributing from one of our seven...

  • Mod Administrator

    3 days ago


    Aldershot, United Kingdom Robert Heath Heating Ltd Full time

    **JOB DESCRIPTION** **Administration Assistant** **Reporting to**:Office Manager **Location**:Office (Aldershot) **Salary**:£24,000 **Hours**:40 per week - Monday to Friday within the hours of 08:00 - 18:00 The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals...

  • Project Assistant

    7 days ago


    Aldershot, United Kingdom The Riverside Group Full time

    Project Assistant Permanent Full Time 37.5hrs per week Working Pattern-working on shifts under Rota including Early Shifts, Late Shifts, Weekends and Bank holidays Salary-£21,255 Based in Aldershot Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as...


  • Aldershot, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 247841**Salary**: - £19,087 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...