Neighbourhood Officer

The Vacancy

We’re VIVID –We offer a vibrant, friendly, inclusive culture that supports, develops, and attracts the best people

We’re recruiting for a Neighbourhood Officer to join our team on a permanent basis. This is a full timerole working 37 hours a week. Although you’ll be contractually based out of our Basingstoke office, this is a remote working role, so you’ll mostly be out & about within the community in your designated patch. This role primarily covers the  Rushmoor/Aldershot  patch. 

Want to know what we can offer you? 

26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave  Private Medical Insurance  A generous contributory pension  Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones  Discounts portal to save money on various products and services, including holidays, shopping and cinema Countless professional development opportunities Electric car scheme  A real sense of work/life balance where we promote flexible working and an agile culture. 

Here’s the facts about the role:

As a neighbourhood officer, you’ll be main contact for your customers within your patch. As their go-to person, they can talk to you about a range of matters in relation to their lease/tenancy conditions, health and safety issues, rent/service charges, repairs and more.
 

The overall aim of this role is to help create attractive, safe and sustainable communities for our customers to live in. As part of this, you’ll make sure we offer them good quality and ‘value for money’ services. You’ll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies. You’ll also recognise when you’ll need to make referrals to the tenancy support team, so that things are put in place for customers to keep & maintain their tenancies. 
 

We’re looking for someone who has a strong customer focus who can confidently handle challenging customers and anti-social behaviour. Resilience, assertiveness and the ability to work under pressure are important in this role. You’ll have demonstrable experience of working with the general public face to face, or in a public services environment. If you have knowledge (and experience) in housing management/law then that’s a bonus, though we’re really keen to encourage people from a variety of backgrounds who can apply a range of transferable skills, and a fresh approach to how we deliver a great customer experience.
 

You’ll need to have a full current driving licence with access to a vehicle. But don’t worry - mileage for part of your travel will be reimbursed each month so you’ll not be out of pocket While you'll have a designated patch, all neighbourhood officers are expected to occasionally provide cover/support to other areas when needed. 

Offer of employment is subject to a satisfactory DBS check.

Interviews are due to take place Monday 20 May.

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