Buying Assistant

4 months ago


Gillingham, United Kingdom Big Motoring World Full time

**Full time 40 hours per week, alternate weekends may be required.**

**Salary: £21,000-£23,000pa, depending on experience, plus commission, OTE £27,500**

Big Motoring World Group is one of the UK’s largest Car Supermarket groups with a number of state of the art dealerships predominantly south east/Kent based. We are rapidly expanding and as a result we need to enhance our Car Buying team.

We are currently seeking to recruit **Vehicle Buying Assistants **to join our dynamic, growing team.

We are passionate about customer care and always endeavour to exceed customer expectations. We place a strong emphasis on staff training, together with providing an excellent working environment.

**Key Responsibilities**:
Based in a call centre setting the role involves:

- Making and Receiving calls from consumers looking to sell their cars for cash
- Making calls to customers who have previously enquired about selling their vehicle.
- Ensure that customer details, vehicle details and ownership changes are updated at every relevant customer contact opportunity.
- Build rapport with the customer and negotiate a price.
- Arrange for the collection of the cars ensuring all the appraisal and processes have been explained to the consumer
- Ensure all checks have been completed prior to buying or collection
- Update all records in the CRM system
- Ensure Finance have been notified of collections for payments
- Manage daily, weekly and monthly KPI’s to maintain performance.
- Arranging collection of the cars from customer
- Follow all documented process and ensure the appraisal of cars alongside all security check have been thoroughly undertaken

**Key Requirements**:

- Exceptional customer service skills and phone manner.
- Previous Automotive experience an advantage
- Results focused with a proven track record of delivery.
- Strong project and analytical skills.
- A strong working knowledge of Microsoft Office, (including Excel, PowerPoint).
- Ability to communicate at all levels within the business.
- Competitive and target driven
- Full clean driving license

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: In person


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