Pet Store Assistant

4 months ago

Gillingham, United Kingdom Petaholics Gillingham Ltd Full time

The primary responsibilities of the pet shop assistant are to maintain our outstanding customer service, to generate sales, to care for and maintain in good health our large livestock collection, as well as supporting the other staff and management team. Our pet shop assistants are the ‘face’ of our customer-first philosophy and essential in delivering the best customer experience possible, as well as being the sole carers of our extensive animal collection.

**Main Responsibilities**:
Your duties include, but are not limited to:

- A high attention to detail and an ability to multi task is required to tend effectively and efficiently to the needs of all the livestock (feeding, cleaning, health checks, capturing and handling mammals, reptiles, birds, insects, arachnids and fish) and documenting these duties where required (monitoring health, UV light emittance, water checks etc.) and updating and maintaining the purchase and sales register in compliance with the Animal Welfare Act 2006 and the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018.
- Communicating with and establishing relationships with our customers (generating sales, dealing with queries and complaints, arranging deliveries and ordering of stock, message handling, referring queries to a senior person where necessary) with an emphasis on service excellence and customer satisfaction.
- Organising stock (buying, selling, stock rotation, ordering, updating, arranging returns or replacements, communicating with suppliers and any message handling that may arise)
- Maintaining a clean and safe working environment for all staff and customers, and liaising with fellow staff and your Director to ensure all of the above duties are carried out safely and within the law.
- To undertake any relevant training as instructed by your Director, to ensure that you are up to date with any new products, advice, handling, sale and husbandry of any new stock and that you obtain any necessary qualifications for your post, as well as maintaining and updating your personal training file with any CPD data (Continued Professional Development)
- Once you have been trained to a sufficient standard, you may also be required to organise, supervise, train and document work experience students from local colleges. These students, if trained effectively by yourself, can be an important asset in the day to day running of the shop, providing an enriching and valuable experience for both parties.
- You may also be required to provide ‘Close Encounters’ animal-handling shows if you have been trained appropriately, or to assist in these shows alongside a trained person.
- You may also be required to assist in the picking, collection, loading and delivery of stock from our main supplier.

**Hours**:
This is a full-time position (usually 40 hours / 5 days / week) and includes weekend work on a rota-basis, and is therefore not compatible with college or university courses. Hours worked are usually 9am to 5.00-5.30pm.

**Salary**:
The starting wage is the minimum wage for your age group (please check this on the gov.uk website) but will increase following the probationary period as training is completed and successful.

**Trial**:
**IMPORTANT NOTE**: If you do not provide an answer for the assessment, nor does your CV demonstrate any interests, skills or experience with animals, **you will not receive a reply** and **will be automatically rejected**. Please ensure that your cover note / reply and CV are tailored for the position you are seeking.

**Job Types**: Full-time, Permanent

**Salary**: £8.60-£11.44 per hour

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- Why do you want to work for Petaholics Limited?

What relevant animal experience, skills or knowledge do you have?

**Experience**:

- Retail sales: 2 years (preferred)
- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Pet Store Assistant Gillingham

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