Receptionist / Care Navigator

4 months ago

Chatham, United Kingdom King George Road Doctors Surgery Full time

**About us**

King George Road Doctors Surgery NHS General Practice

The purpose of the role is to:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

**Responsibilities**:
Administration
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols & memos
- Processing the output from the doctors boxes, in a timely fashion (same day where possible)

Reception
- Receiving patients consulting with members of Practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Cover all reception positions as necessary
- Ensuring a tidy waiting area
- Dealing with clinical waste collector
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Proactively assisting other members of the reception team

Appointments
- Process appointment requests for today future appointments from patients by telephone and in person, in a timely manner.
- Deal with requests for home visits

Computer
- Process patients change of address - computer data and medical records (have knowledge of Practice area.)
- Process repeat prescription request in accordance with Practice guidelines.
- Monitor specific area within Clinical Audit - as advised
- Use electronic booking facility for flu vaccinations (not paper lists)
- Patient journals must be updated following any communication (ie verbal or written)

Telephone
- Have working knowledge of telephone/tannoy system, during and after hours.
- Cover annual leave / sickness

Other Tasks
- Report any faulty equipment
- Ensure building security - have thorough knowledge of doors/windows/alarm (training to be given).
- Any other tasks allocated by partners and managers

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for ow

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