Enforcement Administrator

**Title: Enforcement Administrator**:

- Permanent (Full time)

**Salary**: £21k per annum

Our client based in **Harlow** are seeking an **Enforcement Administrator** to join their team on a **Permanent** basis. The successful individual will be responsible for monitoring and managing all aspects and processes of enforcement agent administration.

**Duties**:

- Reviewing agent holdings and oversee the chasing of overdue jobs
- Overlooking jobs for allocation and reallocation and determining which agents to instruct
- Assisting with upcoming allocations and identifying resource requirements
- Monitoring the Enforcement mailbox
- Coordinating the on-boarding of new agents and ensuring that paperwork, ID cards and welcome packs are sent
- Running management information reports, identifying performing and under-performing agents and reporting to senior management
- Making regular calls to enforcement agents to identify any issues
- Performing spot checks on cases and paperwork to ensure the enforcement agents are working in accordance with policies
- Producing communications where required to update enforcement agents of process changes or news
- Being the first point of contact and providing daily support to the enforcement agents
- Updating and version controlling process documents when required

**Experience Required**:

- Excellent written and verbal communication skills
- Ability to prioritise workload and work towards strict deadlines
- Strong attention to detail
- Computer Literate
- Confident and professional telephone manner

**Hours**:Monday-Friday, 7.5 hours between 8am-6pm