Customer Advisor
7 months ago
The Customer Specialist Advisor will work within our Customer Advice function servicing and taking accountability for our Specialist customer enquiries including but not limited to Serious Injury, Clinical Negligence and Union members. The Customer Specialist Advisor will ensure that all claims that are referred for work provide a strong basis to be profitable and minimise the risk for the business to take on or provide services to a case that will not generate revenue.
The Customer Specialist Advisor’s role is to service and be a main point of contact for customers for our specialist and more complex claims. Through inbound/outbound calls, investigative work and collaboration across the business, the team will facilitate the acceptance or rejection of these claims. The department holds delegated authority to offer legal services using internal business rules.
**_ A Customer Specialist Advisor is responsible for ensuring as many clients as possible are offered in-house legal services._**
**DUTIES**:
- Handling inbound and outbound calls in order to take initial information and fact find on cases where further information is required
- Ensure all calls are answered within agreed timeframes and SLAs
- Assessment of specialist claims to ensure cases are accepted or rejected within internal business guidelines, along with legal and insurance principles
- Collating, reviewing and summarising file information from potential clients in order to support decision making
- Liaising with fee earners where required to seek additional advice on the viability of cases
- Accepting or rejecting claims based on evidence gathered
- Carrying out fraud checks to flag or check any cases where credibility or fraud concerns are apparent
- Ensure that all customer data is entered and stored confidentially to minimise breaches of data
**CHALLENGE & CREATIVITY / DECISION-MAKING**
- Ensuring that sufficient evidence is in place to make informed decisions on cases
- Ensuring that all processes are followed to maintain a high level of customer service
- Ensuring that cases are reviewed quickly to prevent loss of business prior to cases being worked on
- Meeting all internal quality assurance levels to ensure customer call quality remains of a high standard
**What we offer in return**:
- The Liverpool office has fantastic transport links, and we offer all our employees free parking, working in a scenic location with beautiful views along the waterfront
- We want our employees to have a great work life balance, which is why we have a 37.5 hour working week, and you work from home when you work a Saturday
- 25 days holiday allowance per year, plus the option to purchase an extra 5 days
- Pension scheme, health cash plan, life assurance and income protection insurance
- The opportunity to develop a rewarding and successful career with an award
- winning law firm, countless opportunities for career progression and fantastic monthly incentives
**Company Values**: We do what we say we will. We own it. We sort it. We don’t wait, we create. We respect and encourage each other. We make time to live
If this is not of interest to you but you know someone who may be interested, please get in touch
For further enquiries relating to this vacancy please contact:
-
Customer Service/till Operator
7 months ago
Liverpool, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Liverpool. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - Regular social events - Relaxed atmosphere - Casual work attire The duties will include: - Providing a prompt and courteous member service - Assisting the Front-End Assistant...
-
Customer Service/till Operator
7 months ago
Liverpool, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Liverpool. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - Regular social events - Relaxed atmosphere - Casual work attire The duties will include: - Providing a prompt and courteous member service - Assisting the Front-End Assistant...
-
Customer Advisor
7 months ago
Liverpool, United Kingdom Perfect Placement UK Ltd Full time**County**: Merseyside **Town/City**: Liverpool **Sector**: Service Department, Main Dealership **Salary**: £24000 - £30000 per annum **Job ref**: 128980 **Vehicle Service Advisor** - ** Liverpool**: - ** Franchised Main Dealership**: - ** Salary - Circa £24,000**: - ** OTE - Circa £30,000** Reporting to the Service Manager, you will be...
-
Customer Service Advisor
7 months ago
Liverpool, United Kingdom Hire-online Full timeWe’re recruiting for Customer Service Advisors Hybrid (with remote working). **Customer Service Advisor benefits**: - 9% employer contributed pension - 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover - Additional optional Health and Dental insurance - Generous holidays - Buy as you earn share scheme -...
-
Customer Advisor
7 months ago
Liverpool, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 12 & 14 hours per week available** **Permanant Contract** **Shifts available: Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Aintree** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...
-
Customer Service Advisor
2 weeks ago
Liverpool, United Kingdom Webrecruit Full time**Customer Service Advisor** Liverpool, L20 8PD £22,660 (plus bonus) per annum Plus Benefits including Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday increasing with service A vibrant, world-class and innovative recycling and renewable energy company has a vacancy for a Customer Service Advisor on a permanent basis. The role is office...
-
Customer Service Advisor
2 weeks ago
Liverpool, United Kingdom Search Consultancy Full timeCustomer Service Advisor - Location: Liverpool City Centre - Salary: £21,000 per annum plus an annual bonus approx £4000 - Contract: Full time, Permanent - Hours: Monday to Friday (no weekends or late evenings!) - + Excellent training and progression opportunities My client based in Liverpool City Centre are looking to recruit a number of enthusiastic...
-
Customer Service Advisor
2 weeks ago
Liverpool, United Kingdom Search Consultancy Full timeCustomer Service Advisor - Location: Liverpool City Centre - Salary: £21,000 per annum plus an annual bonus - Contract: Full time, Permanent - Hours: Monday to Friday (no weekends or late evenings!) - + Excellent training and progression opportunities My client based in Liverpool City Centre are looking to recruit a number of enthusiastic Customer Service...
-
Customer Service Advisor
7 months ago
Liverpool, United Kingdom The Candidate Full time**Customer Service Advisor - Liverpool (3 days office/2 days home) - £23,000** Having built themselves a large, international fanbase, our client is at the top of their game and the only beauty retailer that’s on everyone’s minds. As they continue their quest for global domination, the company is looking to hire an ambitious Customer Service...
-
Customer Service Advisor
7 months ago
Liverpool, United Kingdom People Solutions Resourcing Full time**Customer Service Advisor** **Monday - Friday: 09.00AM - 5.00PM** **Pay Rate: £10.42PH ( Overtime rate of double time on bank holidays and time and a half on weekeds)** **What's in it for me?** People Solutions are currently recruiting for experienced Inbound Customer Service Advisor's for our client based in Liverpool Our client is currently on the...
-
Customer Service Advisor
2 weeks ago
Liverpool, United Kingdom Search Consultancy Full time**Customer Service Advisor** - ** Location: Liverpool City Centre**: - ** Salary: £19,048 basic**: - ** Contract: Full time, Permanent**: - ** Hours: Monday to Friday (1 weekend in 4 and 1 week of late evenings in 4)**: - ** + Excellent training and progression opportunities** **The main duties of a Customer Service Advisor are**: - Capturing...
-
Customer Service Advisor
2 weeks ago
Liverpool, United Kingdom DG Partnership Ltd Full time**Customer Service Advisor - Competitive Salary - Liverpool, Merseyside** **The Role Are you passionate about making people’s lives better? Do you enjoy working in a fun and fast-paced environment? If so, we have the perfect role you! We are looking for an enthusiastic and passionate Customer Service Advisor /Float Guide to join our growing team. As a...
-
Customer Service Advisor
2 weeks ago
Liverpool, United Kingdom Time Recruitment Full timeLiverpool City Centre Customer Service Advisor £20,000-£22,000 basic with monthly team bonus Onsite parking We are working with a specialist Taxi Insurance Brokerage who are industry leaders, they maintain a customer centric and personalized approach to their growing client base. With excellent scores on FEEFO and almost 40 years sector specific knowledge,...
-
Customer Service Advisor
1 month ago
Liverpool, United Kingdom CV-Library Full timeJob Tittle: Customer Service Advisor Location: Liverpool Salary/Hourly Rate: £24,000 Job Type: Permanent Working hours/days: Monday to Friday 9am-5:30pm (Hybrid option!)HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an...
-
Customer Service Advisor
2 weeks ago
Liverpool, United Kingdom MERJE Ltd Full time**Full Time / Permanent** **Monday - Friday between 8am - 7pm with 1 weekend day per month** **£20,000 + bonus (£450-£850 on avg p/m)** Do you have telephony based experience? Are you empathetic and customer driven? This is a very exciting opportunity for a confident, driven **Customer Service Advisor** to join a fast based, busy customer focused...
-
Customer Advisor
7 months ago
Liverpool, United Kingdom B&Q Full time**About the role** **Customer Advisor** **part time - 25 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Aintree** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...
-
Customer Advisor
7 months ago
Liverpool, United Kingdom B&Q Full time**About the role** **Customer Advisor - Tradepoint** **Full Time - 36.45 hours per week** **3 Month Fixted Term Contract** **Shifts available Saturday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Aintree** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...
-
Customer Advisor
7 months ago
Liverpool, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 20 hours per week** **Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **£10.60 per hour.** **B&Q Aintree** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...
-
Customer Service Advisor
2 weeks ago
Liverpool, United Kingdom Search Consultancy Full timeOutbound Customer Advisor Location: Liverpool City Centre Contract: Full time, Permanent 37 hours per week Shift patterns: Monday - Sunday 7am-8pm (Shift rotation) My client based in Liverpool City Centre are looking to recruit a number of enthusiastic Customer Service Advisors to join their expanding team. The role is paying a starting basic salary of...
-
Customer Service Advisor
2 weeks ago
Liverpool, United Kingdom Search Consultancy Full time**Customer Service Advisor** - ** Location**:Liverpool City Centre - ** Salary**:£21,766 basic - ** Bonus**:2 additional bonus schemes paid annually - ** Overtime**: Optional overtime paid at time and a half or double pay on Sundays - ** Contract**: Full time, Permanent - ** Hours**: Monday to Friday (no weekends or late evenings!) - ** + Excellent training...