Business Advisor

2 weeks ago

Carmarthen, United Kingdom Business in Focus Full time

**Job Title **Business Advisor

**Reports to **Hub Manager

**Division **Entrepreneurship & Start-up

**Location**
Shared Prosperity Fund (SPF)

Business Hub (Carmarthen)

The Contract

Business in Focus will deliver a Business Hub, funded by the UK Government through the Shared
Prosperity Fund (SPF).

The Business Hub focuses on providing a wide range of advice to young people and start-up
businesses through a variety of means including digital, telephone and face to face support.

The Role

Business Advisers support clients considering or ready to start a business with:

- Early stage and pre-start business issues.
- Empowering individuals to make informed decisions that positively affects entrepreneurial

success.

Support existing business with:

- growth aspirations

The Business Adviser is part of the Business Hub Team, delivering accessible and innovative
programme of engagement and outreach activities for a diverse client group.

The role promotes the development of entrepreneurial thinking and drives participants to engage with
the Business Hub service, to enable people to realize entrepreneurial ambitions, through a diverse
range of regionally coordinated digital and face-to-face engagement, e.g. delivering pre-start upskilling
and awareness building modules, 1-2-1 business support, focusing on Net Zero and Digital Adoption,
business development and growth.

The role delivers wraparound support for clients, enabling a diverse portfolio of clients to overcome
barriers and have an equitable experience to realise entrepreneurial ambitions. The role works closely
with their internal colleagues to progress clients through the Business Hub service, as appropriate. It
also encourages all clients to take advantage of the commercial offering of the Business Hub such as
the Pop-up Shop, co-working, hot desking, meeting room and event space.

The Responsibilities

1. Working closely with colleagues to engage with clients and provide tailored wraparound
support, review/complete diagnostic information to understand the needs of each client.
Prepare appropriate feedback and identify issues/opportunities for growth.

2. Agree a client action plan, aligned to them achieving desired outcomes, e.g. write their first

information and support to clients on start-up business issues, in order to sustain momentum
towards agreed start-up or growth objectives.

3. Make effective use of digital resources and wider ecosystem available, providing information
and resources material to clients in order to sustain momentum towards the agreed goals.
Make referrals as appropriate, e.g. colleagues in Business Wales service, other Welsh
Government programmes, Local Authorities, Start-up Loans, Development Banc of Wales, and
wider ecosystem.

4. Support clients develop their business skills and knowledge, to prepare and empower them as
entrepreneurs. Manage the client relationship to maintain momentum towards the agreed goals
and KPI outcomes, managing client expectations as progress is made and support concludes.
Make effective use of support resources available in allotted time.

5. Monitor client activity and progress to maximise KPIs and other value-added outcomes.
6. Ensure client support hours are signed off and delivered effectively to progress agreed actions

and achieve KPIs. Accurately record action plans, all activity with clients and outcomes,
evidencing in the necessary digital paperwork, in compliance with contractual requirements and
operational procedures.

7. Provide generalist advisory support through a diverse range of direct and indirect methods; a)
digitally, e.g. webinars on appropriate digital platforms, 1-2-1 advisory session, deliver 1-many
webinars, e.g. Starting and Running Your Own Business workshops, participate in other
seminars and activities that attract and engage entrepreneurs and start-up clients, and b) face
- to-face, occasional 1-2-1s, if required. Undertake these activities in a professional and
knowledgeable manner using the agreed materials.

8. Work alongside the Business Hub team to maximise engagement opportunities and a continued
client journey from engagement through to delivery, support and KPI outputs. Undertake
these activities in a professional and knowledgeable manner using the agreed processes and
training materials.

9. To enable colleagues to service common themed general business enquiries and support
delivery of support initiatives, e.g. provide advice for colleagues, sharing knowledge and
provide advice to Business Wales colleagues.

10. Work with Hub Manager and Hub Engagement and Operations Co-ordinator to develop new
and innovative content and activities, propose continuous improvements, and undertake CPD to
colleagues in the wider service.

11. Encourage clients to engage with the relevant business-to-business networks that may assist
them in starting a business, and where appropriate starting a growth business. Make
appropriate suggestions and signpost clients accordingly

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