Customer Service Advisor
2 weeks ago
**Customer Service Adviser
- Carmarthen/St Clears**
**The Role**
As one of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years.
As a Customer Sales Adviser, you will contribute to the effective and efficient running of the agency, identifying and pursuing opportunities to contribute to the achievement of targets including sales and lead generation for general insurance and lead generation for financial services together with meeting customer service standards.
Review and process amendments to policies arising from changes to cover and circumstance, seeking opportunities for cross-selling, meeting customer service standards and ensuring cover is appropriate.
Deliver and contribute to the effective and efficient running of the agency including managing and directing correspondence, processing renewals and processing policy amendments.
Maintain customer relationships, to enhance and protect NFU Mutual’s reputation and brand.
To sell, within licensed authority,motor and home products, ensuring compliance with sales quality and advice standards.
Check, process and manage accounting transactions, including premium collection and policy cancellation.
Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet the requirements and standards of NFU Mutual and the agency.
- Ability to thrive in a busy team working environment.
- A willingness to learn and enthusiasm.
- Confident telephone manner and IT skills.
- The following experience would be beneficial but is not necessary:
- Previous exposure to Insurance,Financial Services or any other regulated Industry.
**Qualifications/Other**
- Salary - £16,000- £19,000 depending on experience
- Full Driver's License and own vehicle, our offices are in St Clears and Carmarthen and you will be required to work from both sites.
- An understanding of agriculture would be beneficial
- Welsh speaking would be preferred but not essential
This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.
Working week:
Monday - Friday 9.00am - 5.00pm
To apply
**Please note that you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.**
**Job Types**: Full-time, Permanent
**PREVIOUS CANDIDATES NEED NOT APPLY.**
**Job Types**: Full-time, Permanent
**Salary**: £16,000.00 to £19,000.00 /year
**Closing Date
- 30/04/2023**
**Salary**: £16,000.00-£19,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Carmarthen: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
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