Receptionist (25 Hours/week) - 3 Roles

2 weeks ago


Luton, United Kingdom Primary Care Careers Full time

**About the Role**:
The Biscot Group Practice are looking for a number of part-time Receptionists to join their busy team.

The roles are for 25 hours per week.

There’s more to our receptionist roles than answering the phone and making appointments.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients.
- Making appointments and giving out appointment cards, where required.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of Practice procedures.
- Registering new patients.
- Answer the telephone promptly.
- Ideally previous medical / healthcare receptionist experience
- You will have excellent communication skills with a clear and polite telephone manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skills.

Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

**About Us**:
Biscot Group Practice, which has 13,505 registered patients, has been in existence since the start of the NHS. We have always been based in the Bury Park area and enjoy, we believe, a very good relationship with our patients and with the local community.

We like to establish long-term relationships with our patients, and very much believe in family medicine. We are highly committed to the NHS. We are committed to providing a high level of service, not just medically, but personally.

We have taken much time and effort to train all our staff and to constantly improve the services we provide.

**Disclosure and Barring Service Check


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