Emergency Department Receptionist

4 weeks ago

Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

We are looking for an Emergency Department Receptionist to join our busy clerical Team.

We would like to hear from people who enjoy interacting with the public and are passionate about delivering customer service to a high standard in a busy and challenging environment. You will have the experience and knowledge to meet the criteria outlined within our personal specification and job description for this role.

If you feel you are the individual we are looking for to join our friendly team we look forward to hearing from you.

The
post holder will deal with all enquiries from patients, relatives, colleagues and police. The
post holder will provide excellent clerical support within the reception and clinical areas of
the department.

**EXPERIENCE REQUIRED**:

- Confident to deal with the public
- Able to work under pressure
- Able to gain information from patients, often when very distressed
- Competence in the use of keyboard/computer

1) To gain information from patients e.g. demographics and nature of complaint.
2) To enter information received into one of the ED computer systems amending
patient’s details where appropriate.
3) To deal with relative enquiries, either in person or by telephone.
4) To respond to emergency ambulance arrivals by obtaining information from
patients whilst in cubicles in the Resuscitation and Trauma area and then register
on system.
5) To collect cards after treatment from all areas of the Department.
6) To produce header sheets and prepare ED cards for scanning.
7) To ensure that all GP letters are placed in envelopes and posted daily.
8) To book appointments for patients in the fracture clinic and soft tissue clinic using
the IPM system.
9) Be available to cover annual leave and sickness for all Reception shifts.

To liaise with all medical and professional staff and communicate with patients and relatives
on arrival and after admission.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

The Emergency Department is the busiest department in the hospital but we pride ourselves on exceptional team work and the delivery of an outstanding quality of service throughout the whole department.

Post holder will register patients in on arrival using the ED computer system and system
one, this produces the ED card or booking onto the relevant systems. Once treatment
has taken place the post holder will collect and prepare the ED cards for scanning.

To liaise with all medical and professional staff and communicate with patients and relatives
on arrival and after admission.

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