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Information Technology System Administrator

7 months ago

Hereford, United Kingdom HALCO Full time

The role offers a huge range of opportunity and variety with the chance to make a difference and feel a valued part of an enthusiastic, fast paced, family culture. Please find basic details below;
**Resolve daily IT issues, such as**:

- Printer connectivity
- Server connectivity
- Wifi/internet issues
- Phone issues
- Peripheral issues e.g. screens not working
- Communicate with 3rd party support for any daily issues that cannot be resolved internally.

**Look after setting up new users or upgrading existing users includes**:

- Purchasing new equipment
- Contacting 3rd parties for logins and access

**CRM and Reporting**
- Setting up access levels
- Basic changes such as field names
- Reports
- Contact 3rd party for issues that cannot be resolved internally.
- New reports required having to go through with support exactly what is needed from order processing/operations.

**ERP**
- Sorting issues with Sage from order processing
- Balancing ledgers to reset reserved qtys in stock.
- Forwarding correspondence to Sage Support and following up any outstanding tickets
- If improvements are needed or changes to the system, taking this forward with Sage.
- Barcode & Scanning - updating Sage locations regularly so device information is correct.
- Maintenance of new barcoders/scanners, setting up Users and Permissions
- Ensuring Sicon modules don’t expire in the system.
- Any Sicon/Sage updates, ensuring all tests are done prior to full upgrades.
- Implementing and ensuring new add-ons work. i.e MRP etc
- Ensuring the whole intercompany process is working accurately
- Setting up of new companies within Sage, users, permissions and ensuring all working smoothly.

**Job Types**: Full-time, Permanent

**Salary**: From £30,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Hereford: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- IT project management: 2 years (required)

Work Location: In person

Reference ID: IT/SY