Aftersales Administrator

**Aftersales Administrator**

Based in Fownhope Hereford, an area of natural beauty, Caplor has been established for over 100 years. We are a multi award winning renewable technologies business, dedicated and passionate about the environment making decisions based on our values of being **Inspiring**, **Sustainable,** and always looking to **Improve**.

It is a very exciting time for the renewable energy industry, with the UK committed to reducing carbon emissions to net zero by 2050. **We are experiencing major growth in the industry and are looking for a full time Aftersales Administrator **_**to join our office-based team in Herefordshire**_ on a full-time basis to assist with customer service and administration for the business.

**Key Accountabilities**
- Project Management. Working alongside the Operations Team to schedule and organise works for customers across all aspects of Servicing and maintenance.
- Job administration. Generating and Managing support documentation required for service and maintenance works.
- Ensuring that all works are quoted and invoiced correctly and on time to assist with company cash flow.
- General support duties to the Operations Manager and Assistant Operations Manager across all technologies and Servicing and Maintenance.
- Any other task Line Management deems necessary.

**Key Requirements**

**Customer Enquiries**
- Leading with the day-to-day management of online and phone enquiries and customer queries.
- Ensuring that all customers are dealt with promptly and efficiently and that the customer is contacted regularly to discuss the progress of queries / works.
- Effective management of Aftersales inbox and systems as required.

**Customer Schedules**
- Working with the Operations team to create install schedules for key engineering teams.
- Ensure schedules are kept up to date and records are accurately maintained.
- Work with engineering teams to plan and schedule their works.
- Working with other departments to ensure resources are used correctly and that they meet all necessary compliance requirements.

**Job Administration**
- Generating and managing required documentation for installations.
- Working with the Operations Managers and Operational Team Leaders to ensure department works are completed promptly and efficiently.

**Specific Personal Development Goals**
- A person aligned to our values of trying to improve, be sustainable and help to inspire.
- Pro-active appetite for personal development
- Desire to learn and secure new skills.
- Personable with strong verbal communication skills
- Growing knowledge and expertise in business systems and how the organisation can improve.

**Salary and Benefits**
- Employee Assistance Programme and wellbeing services
- Industry leading training and development
- Profit share bonus
- Discounted renewable technologies
- Staff client referral scheme
- Increased holiday allowance
- Flexible working hours
- Work in an exciting growing industry for a B Corp accredited company that values transparency and accountability and sets high standards of social and environmental performance

**Salary dependent on experience and negotiable.**

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Profit sharing
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Hereford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: AAdmin 001