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Customer Service Position with 5 Days On, 5 Days Off

4 weeks ago

Hebburn, United Kingdom Preferred Management Full time

What we do

We specialise in Home Emergency claims management, fixing everyday breakdowns such as broken boilers, burst pipes and electrical failures.

How we do it

Your days will be varied, however there are some tasks that are as standard, such as:
Taking inbound and making outbound calls to speak with customers who require help with their home emergency (we do not cold call; all our customers are expecting our calls and happy to hear from us).

Arranging for our engineers to attend and alleviate the emergency promptly.

Ensure repairs and return appointments are progressed as quickly as possible.

What we need from you

A positive and enthusiastic personality is essential.

Commitment to always giving 100% in everything you do.

Ability to work our 5-on and 5-off shift pattern, on 10 hour shifts.

This is a full-time, permanent role.

Shifts

Our team rotates around a number of different shifts (10 hours with paid breaks) shown below, on a rotational basis. For each 5-day rotation, your shift times each rotation will all be the same.

Early shift: 6am to 4pm.

Early shift: 8am to 6pm.

Mid shift: 9am to 7pm.

Mid shift: 11am to 9pm.

Late shift: 2pm to midnight.

Our promise to you

With a starting salary of £10.42 per hour, we aim to get you fully trained within 12-16 weeks of starting with us, once fully trained you'll receive a competitive hourly rate of £11.49 (paid weekly) and also be part of our incentive scheme which offers the opportunity to increase your salary up to £29,000.

We offer:
A relaxed, enjoyable, work environment aimed at getting the best from everyone.

Structure, support and regular one-on-one training and reviews.

Quarterly team building exercises with annual team outings.

Overtime available during the Autumn & Winter months, paid at higher rates.

Additional annual leave day for each year of service.

Performance based bonus.

Free taxi to work for 6am starts and free taxi home for midnight finishes.

Free parking.

**Job Types**: Full-time, Permanent

Diversity: Our Guiding Principle:
We champion inclusivity, with discrimination completely absent from our ethos. We embrace all seekers of purpose, regardless of origin, colour, creed, gender, or expression.

**Salary**: £10.42 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- On-site parking

Schedule:

- 10 hour shift

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Work Location: In person

Expected start date: 25/03/2024

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