Retail Operations and Events Coordinator

3 weeks ago

Worcester, United Kingdom Julia Rouge Ltd. Full time

**About us**

At Julia Rouge, we believe in celebrating individuality and creativity. As a new concept store located in the heart of Worcester, UK, we offer a thoughtfully curated selection of jewellery, clothing and lifestyle brands. Our collection ranges from exquisite sterling silver and gold-plated jewellery to independent perfume brands, bodycare, clothing, and unique home goods, including art prints.

Since our inception as an online store in Spring 2019, we have been dedicated to providing our customers with high-quality, unique products. Our commitment to exceptional customer service and a personalised shopping experience led us to open our first Brick and Mortar store in November 2023. This expansion reflects our growth and the strong relationships we’ve built with our customers.

At Julia Rouge, our culture is rooted in a passion for quality, creativity, and community. We value authenticity, innovation, and sustainability, and we strive to create a welcoming and inspiring environment for both our customers and our team. Joining Julia Rouge means becoming part of a dynamic, forward-thinking company that values your ideas and fosters professional growth. We are excited to welcome individuals who share our enthusiasm for exceptional products and outstanding service, and who are eager to contribute to our vibrant and evolving story.

Are you ready to step into a dynamic role that blends the excitement of retail with the creative flair of event planning and management? We’re seeking a talented individual to join our team on a maternity cover basis, working 2-3 days a week. As the Retail Operations and Events Coordinator, you’ll be the driving force behind our daily operations while also spearheading innovative events and initiatives to elevate our store’s success.

**Responsibilities**:

- Oversee daily tasks and operations within the retail store, ensuring smooth and efficient workflow.
- Take initiative in planning, organising, and executing events from inception to completion, fostering engaging experiences for our customers.
- Provide exceptional customer service, building strong relationships and driving sales through personalised interactions.
- Think outside the box to implement strategies for enhancing the store’s success and profitability.
- Demonstrate strong organisational skills, particularly in visual merchandising and styling to create captivating displays that showcase our products effectively.
- Maintain a polished and presentable appearance, embodying the brand’s image and values.
- Supervise and support small part-time staff, including creating rotas and providing guidance as needed.
- Handle administrative tasks essential for the smooth operation of a small retail store.
- Liaise with online customers, ensuring excellent service and support for e-commerce transactions.

**Requirements**:

- Previous experience in a retail environment, preferably in a supervisory or similar capacity.
- Proven track record of planning and executing successful events or initiatives.
- Strong sales skills and the ability to drive results through proactive customer engagement.
- Creativity and a knack for thinking outside the box to innovate and improve store performance.
- Excellent organisational abilities with experience in visual merchandising and styling.
- Impeccable presentation and professionalism, representing the brand with confidence.
- Proficiency in administrative tasks and basic computer skills.
- Experience liaising with online customers to manage e-commerce operations effectively.

Desired skills:

- Experience in 360 Marketing: Ability to create and implement comprehensive marketing campaigns that cover all aspects of customer engagement, from digital to in-store experiences.
- Adobe Design Suite: Proficiency in Adobe Photoshop, Illustrator, and InDesign for creating visually appealing marketing materials, in-store signage, and social media content.
- Event Management: Proven experience in organising and managing events, from small in-store promotions to larger community events, ensuring a seamless and memorable experience for attendees.
- Photography: Skills in photography to capture high-quality images of products, events, and store displays for use in marketing materials and social media.
- Videography: Ability to shoot and edit videos for promotional purposes, including product showcases, customer testimonials, and event highlights.
- Social Media Management: Expertise in managing social media accounts, creating engaging content, and growing the store’s online presence through strategic posts and customer interaction.
- Customer Relationship Management (CRM): Experience using CRM software to track customer interactions, manage loyalty programmes, and personalise marketing efforts.
- Inventory Management: Knowledge of inventory control and management systems to ensure accurate stock levels, minimise shrinkage, and optimise product availability.
- Sales Reporting and Analy

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