Specialist Welfare Benefits Caseworker

4 weeks ago

Portsmouth, United Kingdom Citizens Advice Portsmouth Full time

**Job Summary**:Provide a comprehensive specialist welfare benefits casework service to clients and to support generalist advisers delivering welfare benefits advice, For example:

- Your overriding priority is to assist clients with their benefits disputes. For example, Representing clients in Mandatory Reconsiderations and First Tier Tribunals.
- Negotiate with third Parties as appropriate.
- Ensure income maximisation through the take up of appropriate benefits.
- Make home/outreach visits as necessary.
- Ensure that all work conforms to the organisations systems and procedures.
- Working closely with the Project Lead to develop an impartial high-quality Benefits casework service and deliver or work towards:

- Delivery of Representation in person for welfare benefit disputes up to First Tier Tribunal stage.

**Key Duties and Responsibilities**:
**Casework**:

- Act for the client where necessary by calculating, negotiating, drafting, or writing letters and telephoning.
- Prepare and present cases to the appropriate statutory bodies and tribunals.
- Assist clients with their related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
- Provide advice and assistance to other teams and advisers across the whole range of welfare benefits issues.
- Ensure that all casework conforms with Citizens Advice Portsmouth’s office manual and the NAQAA advice standard ad/or the specialist quality mark standards.
- Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.

**Research and Campaigns**:

- Assist with research and campaigns work by identifying and providing information about clients’ circumstances via evidence forms.
- Attend relevant internal and external meetings as agreed with the line manager.
- Prepare to attend supervision session and team meeting as appropriate.
- Monitor service provision to ensure that it reaches the widest possible client group.
- Update management to local and national issues.

**Administration**:

- Use IT for statistical recording, record keeping and document production.
- Attend internal and external meetings as agreed with your line manager.
- Maintain a library of references material and case law.
- Liaise with statutory and non-statutory and present the services on outside bodies as appropriate.
- Undertake independent file reviews and support peer reviews and maintain quality standards.

**Personal Responsibilities**:
Taking responsibility for your own learning, and develop the necessary skills with the support of a supervisor, including:

- completion of our training programme
- Keep up to date with policies and procedures relevant to Citizens Advice Portsmouth
- researching as necessary
- taking onboard constructive feedback
- working within Citizens Advice Quality Standards
- Look at future development of your skills and knowledge.
- Assist with service initiatives for the improvement of services.

**General Requirements**:

- Ability to work as part of a team.
- Work well under pressure.
- Working knowledge and experience of welfare benefits, giving advice, and looking for opportunities to develop the service.
- Working with other departments in Citizens Advice Portsmouth to collaboratively provide clients with the best solutions.
- Liaise with statutory and non-statutory organisations and represent the service outside bodies as appropriate.
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

**Salary**: £14.00-£15.50 per hour

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Employee discount
- Flexitime
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Portsmouth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- social work: 1 year (required)

Work Location: Hybrid remote in Portsmouth

Application deadline: 31/07/2023
Reference ID: CAP/ATJ/SPBCW/0723

  • Specialist Housing Caseworker

    2 weeks ago

    Portsmouth, United Kingdom Citizens Advice Full time

    **Position**: Specialist Housing Caseworker **Location**: Portsmouth, Hybrid Working **Closing date**: 03 May 2024 **Role details**: Job title: Specialist Housing Caseworker **Location**: Portsmouth, Hybrid Working **Salary**: 24,050.00 FTE Salary pro rata: Yes London allowance: No Hours per week: 24 Type of contract: Permanent 2024-05-03 Closing...

  • Triage Caseworker

    4 weeks ago

    Portsmouth, United Kingdom Naval Children's Charity Full time

    Job description **Job Title** **Triage Caseworker** **Reports to** **Head of Welfare** **Purpose of role** Working as part of the Casework Team, the Triage caseworker will be the first point of contact for beneficiaries, seeking support, following the triage process to establish the initial needs, moving forward the requests and following up once the...

  • Casework Coordinator

    7 days ago

    Portsmouth, United Kingdom British Red Cross Full time

    **Job Title: Casework Coordinator** **Job Location: South East - Hampshire** **Salary: £26,488 based on 35 hours per week (includes market supplement)** **Contract Type: Permanent** **_Are you driven by a genuine desire to make a lasting impact and create a better future for vulnerable refugees, asylum seekers and migrants?_** **Do you want to join us...

  • Volunteer Caseworker

    4 weeks ago

    Portsmouth, United Kingdom SSAFA Full time

    This role covers Porthsmouth and surrounding areas. Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you. **What is a Caseworker?** Caseworkers visit clients to work out what...

  • Volunteer Caseworker

    7 days ago

    Portsmouth, United Kingdom SSAFA Full time

    This role covers Portsmouth and surrounding areas. Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you. **What is a Caseworker?** Caseworkers visit clients to work out what...

  • Caseworker

    3 weeks ago

    Portsmouth, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Domestic Abuse Caseworker to join the Eastern PIC team, working 37.5 hours a week.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?If yes, then...

  • Caseworker

    4 weeks ago

    Portsmouth, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Domestic Abuse Caseworker to join the Eastern PIC team, working 37.5 hours a week.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?If yes, then...

  • Speacialist Housing Caseworker

    4 weeks ago

    Portsmouth, United Kingdom Citizens Advice Portsmouth Full time

    **Job Summary**: 1. Provide direct advice and assistance to referred clients covering a full range of housing issues; and, 2. Provide advice to non-specialist advisers on housing issues. Your overriding priority is to prepare and present cases to the appropriate statutory bodies and tribunals as appropriate and negotiate with third parties as appropriate,...

  • Caseworker

    1 month ago

    Portsmouth, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Domestic Abuse Caseworker to join the Eastern PIC team, working 37.5 hours a week.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?If yes, then...

  • Refugee Support

    3 weeks ago

    Portsmouth, United Kingdom British Red Cross Full time

    **Refugee Support - Ukraine Caseworker** **Location: Portsmouth, Hampshire** **Contract type: 12 month Fixed Term Contract - ending 31**st** Dec 2023** **Hours: 35 hours (**9am - 5pm**)** **Salary: £**20253 - **£**23680 **per annum **(market supplement of £2,038 and flexi worker bonus of £300)** *** **Every Refugee deserves to live with dignity....

  • Caseworker

    3 weeks ago

    Portsmouth, United Kingdom Ingeus Full time

    **Caseworker** **Salary**:£24,900 per annum + Benefits **Covering Hampshire** - Regular travel required across the regions so full licence & access to own vehicle is desirable **What are we looking for?** - Supporting our users gain access to all suitable settled accommodation options - Working alongside multiple partner agencies including the local...

  • Caseworker

    3 weeks ago

    Portsmouth, United Kingdom Ingeus Full time

    **Caseworker** **Salary**:£24,900 per annum + Benefits **Covering Hampshire** - Regular travel required across the regions so full licence & access to own vehicle is desirable **What are we looking for?** - Supporting our users gain access to all suitable settled accommodation options - Working alongside multiple partner agencies including the local...

  • Caseworker - Domestic Abuse

    3 weeks ago

    Portsmouth, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Domestic Abuse Caseworker to join the Eastern PIC team, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then...

  • Trainee or Experienced

    4 weeks ago

    Portsmouth, United Kingdom Citizens Advice Full time

    **Position**: Trainee or Experienced - Specialist Housing Caseworker **Location**: Portsmouth **Closing date**: 18 September 2023 **Role details**: Job title: Trainee or Experienced - Specialist Housing Caseworker **Location**: Portsmouth **Salary**: £23 - £30k Salary pro rata: Yes London allowance: No Hours per week: 35 Type of...

  • Local Welfare Assistance Officer

    4 weeks ago

    Portsmouth, United Kingdom Portsmouth City Council Full time

    **Fixed Term Contract/Secondment for 12 months** **Salary: Band 7 - £27,852 - £32,020 p.a.** **37 hours per week flexi-time This is an exciting opportunity to be part of a small team delivering an important new project that will make a difference to people in Portsmouth affected by the cost of living crisis. The council’s Tackling Poverty Co-ordinator...

  • Sen Caseworker

    1 week ago

    Portsmouth, United Kingdom Portsmouth City Council Full time

    **Salary**: Band 5, **£24,362 to £26,073 **per annum Contract**:Fixed Term **/Secondment (maternity cover) for up to one year Hours**:Full Time **(37 hours per week) Closing date**:Sunday 7 July 2024 **, 23:59 Interview date: Tuesday 16 July 2024 Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young...

  • Safeguarding HR Caseworker

    3 weeks ago

    Portsmouth, United Kingdom Rullion Limited Full time

    Job title: Safeguarding HR Caseworker Job Type: ContractStart date: ASAP - Subject to clearanceDuration: 6 monthsSalary/ Pay rate/ Benefits:£182.36/day Umbrella£135.73/day PAYE Location: Hampshire Hours of work: Up to 40 hours Mon-FridayApplicants must have experience of the following: - Experience in safeguarding children- Qualifications in relevant...

  • Safeguarding HR Caseworker

    4 weeks ago

    Portsmouth, United Kingdom Rullion Limited Full time

    Job title: Safeguarding HR Caseworker Job Type: ContractStart date: ASAP - Subject to clearanceDuration: 6 monthsSalary/ Pay rate/ Benefits:£182.36/day Umbrella£135.73/day PAYE Location: Hampshire Hours of work: Up to 40 hours Mon-FridayApplicants must have experience of the following: - Experience in safeguarding children- Qualifications in relevant...

  • Safeguarding HR Caseworker

    3 weeks ago

    Portsmouth, United Kingdom Rullion Limited Full time

    Job title: Safeguarding HR Caseworker Job Type: ContractStart date: ASAP - Subject to clearanceDuration: 6 monthsSalary/ Pay rate/ Benefits:£182.36/day Umbrella£135.73/day PAYE Location: Hampshire Hours of work: Up to 40 hours Mon-FridayApplicants must have experience of the following: - Experience in safeguarding children- Qualifications in relevant...

  • Safeguarding HR Caseworker

    2 weeks ago

    Portsmouth, United Kingdom Rullion Limited Full time

    Job title: Safeguarding HR Caseworker Have you got what it takes to succeed The following information should be read carefully by all candidates.Job Type: ContractStart date: ASAP - Subject to clearanceDuration: 6 monthsSalary/ Pay rate/ Benefits:£182.36/day Umbrella£135.73/day PAYE Location: Hampshire Hours of work: Up to 40 hours Mon-FridayApplicants...