Knowledge Management Specialist

2 weeks ago

London, United Kingdom servicePath Full time

servicePath is an innovative provider of commercial software for IT Service Providers, specifically managed Services and Cloud Computing providers.

If you're a dynamic, forward-thinking individual with a passion for knowledge management and have the qualifications listed above, we would love to hear from you.

**About the Job**:

- **Job Title**: Knowledge Management Specialist
- **Department**: Product Department
- **Reports to**:Product Director (Based out of UK)
- **Shift**: Day Shifts
- **Location**: United Kingdom (Remote)
- **Type**: Contract
- **Contract Length**: 3 Months

**Role Objectives**:
**Knowledge Management**:

- Manage, curate and enhance the company's knowledge repository.
- Implement best practices for creating, sharing, and updating internal documentation.
- Ensure that the information is easily accessible to those who need it.

**Software Documentation**:

- Create, review, and update documentation for our software products.
- Collaborate with developers, product managers, and customer support teams to ensure accuracy and relevance of content.

**SaaS Expertise**:

- Advise on ways to improve software performance and user experience.

**Learning Management Systems (LMS)**:

- Oversee the deployment, monitoring, maintenance, development, upgrade, and support of LMS systems.
- Train staff on how to use these systems efficiently.

**Collaboration and Teamwork**:

- Work closely with cross-functional teams to ensure all documentation and knowledge assets align with company needs and standards.
- Assist in onboarding new team members by providing them with relevant knowledge resources.

**Training Delivery**
- Develop and deliver regular training sessions for both internal teams and clients.
- Collaborate with the small team of authors to create high-quality training material.
- Author training material when necessary, ensuring it aligns with company standards and objectives.

**Continuous Improvement**
- Stay updated with the latest trends and best practices in knowledge management and related technologies.
- Regularly review and update the knowledge management strategy based on feedback and new learnings.

**Key Competency and Experience**:
**Minimum**:2-3 years of experience in Knowledge Management

**Core Competencies**:

- Proven experience in Knowledge Management.
- Skills in Software Documentation, SaaS, Learning Management Systems.
- Strong background in training delivery and content creation.
- Ability to lead and work collaboratively with a team of authors.
- Strong communication skills, both written and verbal.
- Ability to work remotely and collaborate with a global team.

**Preferred**:

- Understanding of SAS (Software) is a plus.
- Experience using WordPress and Stonly
- Prior experience in roles such as Implementation Consultant or Implementation Specialist.
- Previous exposure to roles that required creative decision-making and project designing.

**Job Type**: Fixed term contract
Contract length: 3 months

**Salary**: £2,500.00-£3,000.00 per month

**Experience**:

- Knowledge Management: 2 years (required)
- Learning Management System: 2 years (preferred)

Application deadline: 08/11/2023

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