Knowledge Solutions Senior Specialist

3 weeks ago

London, United Kingdom TFPL & Sue Hill Recruitment Full time

A global law firm has a new permanent job vacancy for a Knowledge Solutions Senior Specialist, based in London.

You will deliver timely Knowledge Solutions projects to positively impact the firm’s global practice.

Key Job Objectives will include:

- You will manage the effective use of existing technology solutions with day-to-day design, management and maintenance of knowledge related solutions and tools.
- A key focus will be providing counsel and expertise on the advancement of knowledge-based technology and systems to increase product value and lawyer engagement
- Lead efforts to collect and maintain data and content related to the efficient delivery of legal services and precedent management within the firm.
- Support the implementation of the full lifecycle of products within Knowledge Solutions from conception
- Improve, enrich and evolve knowledge products
- Gather business and system requirements from key stakeholders, develop output and establish service levels to meet agreed business priorities
- Design and create knowledge tools and know-how repositories to ensure content is current and easily accessible
- Champion product adoption

Key Person Specification and Job Requirements will include:

- Ability to build collaborative relationships, building consensus and facilitating change
- High degree of emotional intelligence and professionalism
- Ability to lead and manage multiple projects simultaneously, with proven capacity for creative problem solving and commitment to meeting deadlines
- Superior communication and interpersonal skills, including the ability to engage effectively with individuals at all levels of the organization
- Effective stakeholder management skills and experience communicating with non-technical audiences on complex technical solutions and matters
- Ability to work globally and interpret business requirements into sustainable products
- Understanding of Agile lifecycle, project planning/execution skills and user experience design; experience with JIRA and Confluence preferred but not essential
- Strong understanding of legal processes and the ability to define solutions
- Working knowledge of SharePoint and Atlassian products (Confluence and Jira), or other matter/experience management systems (Intapp; iManage; Foundation), a plus
- Ideally 6 years of experience in a commercial or professional services organization, including 3 years+ in a legal environment

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