Customer Service Representative

4 weeks ago


Southampton, United Kingdom Active Nation Full time

Supporter (Customer) Service Representative

**Active Nation in Southampton**

**Full time positions.**

**Basic salary £23,795 rising to £26,000 with commission (OTE) - perfect for a motivated 'people person'.**

Active Nation are on the hunt for a new **Customer Service Rep **to join our high-performing Southampton team and deliver BRILLIANT customer service.

Supporter Service Representatives frequently work with the sales and retention team to offer assistance to supporters, including processing new member sign ups and swim lesson enrolments, when the Sales & Retention team are not available.

**Personal Skills & Attributes**:

- Excellent interpersonal and active listening skills - **ALWAYS** engaging with a **smile** and **friendly demeaner**:

- Clear communication skills and a strong command of the English language
- Strong attention to detail
- Working knowledge of supporter relationship management (CRM) tools
- Ability to work well in a team
- Multitasking skills and good organisational abilities
- In-depth knowledge of supporter relationship management (CRM) principles
- Ability to work calmly under high-stress situations

**Key Result Areas: (the outputs of your role)**
- **Supporter Service**:

- **Sales & Retention**

**Job Types**: Full-time, Permanent

Pay: £23,795.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Application deadline: 05/05/2024



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