Senior On Board Sales and Loyalty Manager

1 month ago

Southampton, United Kingdom Carnival UK Full time

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevantskills, we’d love to hear from you.

We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and developing the social connections that make working with us so rewarding. We welcomethe opportunity to discuss reduced hours and job share arrangements.

**The Role**

The Senior Manager, On Board Sales (OBS) & Loyalty for P&O Cruises owns and leads the strategic direction of this key sales channel and additionally the Peninsular Club programme, and in addition to indirectly leading the circa 32 ship-based Loyalty andCruise Sales Managers, you are accountable to drive On Board Sales and Loyalty.
- Full accountability to meet and exceed targets year on year for on board sales for P&O Cruises. On Board Sales is the sales channel where guests book their future cruise whilst on board their current cruise holiday with us. It’s a sizeable revenue streamwith great opportunity.
- P&O Cruises lead for the Peninsular Club programme in it’s entirety, full P&L and operational elements. The first priority will be to lead a review of our Peninsular Club programme with the support of an external specialised agency to determine key areasof opportunity and pull together a long-term proposal.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK06 and is offered on a full time, permanent with at least two days based in our Southampton office.

**About You**

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

- Strong commercial acumen
- Be an effective communicator, both written and verbal and via presentations
- Be an analytical thinker with the ability to interpretation data
- Have knowledge of guest data systems and guest data legislative understanding
- Be able to effectively support and coaching your team and on board colleagues
- Experience in the loyalty industry; managing loyalty programmes and keeping abreast of best practice

**Being part of our team has its benefits**

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help support your personal and financial health and wellbeing.
- A warm welcome with full support settling in
- Home and office-based hybrid working (minimum two office days)
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Annual bonus
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Contributory Defined Contribution Pension scheme
- Company paid private medical and dental insurance and health assessment
- In-house Occupational Health support and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal

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