Onboard Sales and Loyalty Manager

3 weeks ago

Southampton, United Kingdom Carnival UK Full time

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevantskills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunityto discuss reduced hours and job share arrangements.

**The Role**

The Guest Nurture team are responsible for creating, delivering and maintaining the P&O Cruises customer relationship marketing strategy to strengthen guest relationships, increase loyalty and achieve sales targets to grow customer lifetime value (CLTV).As a manager in this function, you will work closely with your peers to fully consider the guest journey and how we best acquire new guests into the brand and retain loyal ones. You must have a passion for data and insight, be guest obsessed and target driven.

The On Board sales channel is a significant proportion of the sales distribution for P&O Cruises and the loyalty scheme holds huge opportunity for us. The role of **Onboard Sales & Loyalty Manager** is to fully leverage the On Board Sales Channel and Peninsular Club programme through effective strategic leadership across both our shoreside and fleet based On Board Sales & Loyalty Teams.

You will:

- Be Accountable for the On Board Sales Channel revenue
- Assist the Senior Manager, On Board Sales & Loyalty with the formulation of the OnBoard Sales channel strategy. Implementing this strategy with both the ship and shore teams.
- Appropriately manage the sales performance of the On Board Teams by undertaking regular reviews of targets, bonus schemes and A&P spend to ensure we are driving correct behaviour and maximising our tools for commercial success.
- Manage campaign and launch delivery through the On Board Sales Team by coordinating activity across all appropriate internal teams and channels..
- Be accountable for the management of our loyalty programme, the Peninsular Club, owning the day to day operational support and communication of the scheme, working closely with the Loyalty & Cruise Sales Teams On Board, Guest Experience and CRM teams.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK07 and is offered on a full time permanent basis,with at least two days based in our Southampton office.

**About You**

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

- Experience working in a commercial environment, realising opportunities to deliver incremental sales and driving change to enhance the bottom line.
- Experience of customer journey mapping and use of Insights function
- Experience in dealing with senior stakeholders
- Presentation skills, along with the ability to negotiate and persuade
- Project and budget management experience
- Relevant legislative understanding
- Numerical data interpretation and analysis skills

The sizeable revenue total means senior leadership are keenly interested in performance, and you must be able to effectively communicate the opportunities, challenges and key decisions to these senior stakeholders on a regular basis.

Being part of our team has its advantages

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
- A friendly welcome with help settling in
- Home and office-based hybrid working (minimum two office days)
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Annual bonus
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Contributory Defined Contribution Pension scheme
- Company paid private medical and dental insurance and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal

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