Service Area Officer

2 weeks ago

Hertford, United Kingdom East and North Hertfordshire NHS Trust Full time

We are recruiting for a Service Area Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond

An opportunity has arisen for a Part Time Band 4 Service Area Officer to join our team. Our service runs 12 hrs 7 days a weeks.

The post holder will be responsible for maximizing the effective and efficient utilization of clinics across the site.

We are looking for an individual who enjoys working at a fast pace, can multi-task, adapt quickly to changing situations and remain calm and professionalin demanding situations.

High Cost Area Supplement 5%

To work across the New Queen Elizabeth 11 and Hertford County Hospital to ensure effective and timely patient flow and room utilisation.

Responsible for the appropriate placement of patients to clinical areas and for prompt escalation where there are any aspects of patient flow risks quality of care for patients.

The post holder will be responsible to the Area Service Co-ordinator and will work within agreed processes.

Collate and submit information as requested regarding room capacity and the site position.

Work within the Trust policies and procedures.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Applicant information pack for further detailed information regarding this role

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