Operations Administrator

4 days ago

Nottingham, United Kingdom NOW: Pensions Full time

**Now: pensions**

Our mission is to help everyone save for a more financially secure future. This means achieving the best financial outcomes for our own members, while fighting for a fair pension system to enable all pension savers to enjoy the retirement they deserve. We do this by highlighting pension inequalities and campaigning for change.

At NOW: Pensions we pride ourselves on offering a high quality and high performing workplace pension that is simple and straightforward at low cost.

We always put our customers at the heart of everything we do and make it our priority to ensure that our customers get the most value for their money.

We want to establish long term relationships by ensuring that our proposition delivers on its promises today and well into the future.

**Diversity & Inclusion**

We are an equal opportunity employer and value diversity at NOW: Pensions. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Role and Responsibilities**

NOW: Pensions is looking for an Operations Administrator to join our Operations department reporting directly to Operations Management. It’s an exciting time to be joining NOW: Pensions as we are entering the next phase of our journey looking at how we change the face of the pensions industry.

As an Operations Administrator, you will be expected to work well in a team environment to attain high levels of productivity. Duties will include, but are not limited to:

- Supporting the wider team to follow policy conditions, business rules and procedures effectively;
- Provide support, guidance and training where necessary to the rest of our operation;
- Understanding client requirements and ensuring work is completed to a high standard;
- Following case resolution processes which may include client contact both written and oral;
- Undertaking peer reviews and Quality Assurance;
- Keeping up to date with all technical and legislative changes, producing and updating documentation where instructed and sharing with wider team;
- Assisting with the organisation and distribution of workload to meet KPIs for projects and other events; Taking responsibility for using and promoting best practice;
- Reviewing and challenging current systems and processes for efficiency, advising on improvements where necessary;
- Provide training, advice and pensions expertise to other areas of the business in support of Defined Contribution Pensions, Auto Enrolment and Now: Pensions process and best practices;
- Providing a key point of control and collaboration between other NOW: Pensions functions;
- Ensure NOW: Pensions fulfils its obligations and is compliant with the General Data Protection Regulation (GDPR) and The Pensions Regulator.

**Skills and Experience**

**_Essential_**
- Experience working as an administrator of pension schemes, for a life and pensions provider, or within an investment administration function (with knowledge of the operation of Defined Contribution pension arrangements)
- Confidence when talking to internal and external stakeholders at all levels
- Highly organised and able to objectively prioritise own work
- Advanced Excel skills, including
- Data analysis skills/experience
- Working knowledge of Salesforce, or similar CRM system
- Must be a quick learner and able to adapt to change easily
- Strong attention to detail
- Good decision-making skills
- Excellent communication skills, both written and oral
- A proactive attitude and can-do approach to work requirements
- Ability to work on own initiative and as part of a team to achieve unified goals

**_Desirable_**
- Knowledge of Automatic Enrolment and Master Trusts
- Experience working for a third-party administrator or employee benefits consultancy
- Experience of dealing with regulatory bodies/authorities on a regular basis
- Familiar with payroll and pension scheme reporting and control requirements
- Understanding of contribution and investment processing

Communication and Relationships

This role requires the establishment and maintenance of excellent relationships with a wide variety of stakeholder groups, colleagues, teams, and external suppliers.

**Company Values**

You must demonstrate commitment and enthusiasm to promote the company values in service delivery and your employment. Observe and comply with the Code of Conduct.

The company's values are summarised as follows:
**_Honesty_**

We are not afraid to challenge the status quo.

We are true to our word and deliver on our promises.

**_Innovation_**

We are passionate about progress and creating a better future.

We encourage creative thinking.

We are always looking for better ways to do things.

**_Teamwork_**

We always bring solutions not problems.

We foster a culture of knowledge and sharing.

**_Thoughtfulness_**

We are considerate and respectful of our colleagues.

We put ourselves in the shoes of the customer

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