Customer Care Executive

1 month ago


Leeds, United Kingdom CSP U.K. LTD Full time

We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service and support to our valued customers.

**Duties**:

- Answer incoming customer calls and respond to inquiries or concerns in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyze customer needs and recommend additional products or services to enhance their experience
- Perform data entry tasks to update customer information and maintain accurate records

**Skills**:

- Excellent communication skills, both verbal and written
- Ability to effectively communicate with customers and provide exceptional service
- Fluency in multiple languages, is preferred
- Strong upselling skills to promote additional products or services
- Proficient in data entry and computer skills

**Job Types**: Full-time, Permanent

Pay: From £25,839.70 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 24/05/2024



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