Customer Care Executive
7 months ago
The Role
Nigel Wright are supporting a growing business in Leeds with their search for a Customer Service Team leader. Based on-site, this role will suit an experienced team leader who is able to encourage, guide and motivate to ensure that the highest level of customer service is maintained throughout.
**Duties**:
- Responsible for driving the timely and effective customer repairs through the team.
- Support the team in resolving customer concerns and identifying opportunities to improve business processes that best support delivering a market leading customer experience.
- Drive a high performance culture through exceptional coaching and leadership skills with an ability to motivate individuals to achieve personal and professional goals in line with company strategy.
- Deliver challenges messages to internal/ external customers and colleagues, translating messages effectively.
- Ability to think critically, understanding the impacts of your decisions across our company, our customers and our colleagues.
- Motivating the team to effectively achieve the business objectives.
The Person
The business is looking for a leader who can offer the following skills and attributes to the role:
- Coach, motivate and develop teams to an exceptional standard.
- Support the delivery of a high performance culture.
- Achieve customer performance targets across their area of responsibility.
- Work cross functionally to support the achievement of wider company goals.
- colleagues relevant to theirs and their teams roles and responsibilities.
- Interpret and act on data such as call centre statistics to deliver increased performance.
- Advocate change to improve overall results.
Next steps
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