Customer Care Executive

6 months ago

Leeds, United Kingdom Zenith Full time

Are you passionate about providing exceptional customer service? Do you care about ensuring the best outcome for customers? Well, look no further, we have the perfect position for you here at Zenith

Our Customer Care Team within our Consumer division, who offer customers a seamless digital car leasing experience, have an excellent opportunity for a Customer Care Executive. You'll play a crucial role in managing customer accounts that may have fallen behind with payments. This means handling your own caseload of customers, reaching out to understand their situation, conducting affordability checks, and ensuring they can make repayments comfortably - always adhering to FCA regulations.

Our focus is on delivering the best outcomes for our customers - we're looking for someone who thrives in a fast-paced environment, who is empathetic, and can identify signs of vulnerability and offer excellent support. While prior experience in arrears or debt management is a plus, what matters most is your customer service experience, excellent communication skills (written and verbal), proficient IT capabilities, a positive attitude, and a strong team player mindset.

**Why Zenith?**

Zenith is the UKs leading independent vehicle leasing business and we are growing FAST We've been awarded 'Large Business of the Year' at the Yorkshire Post's 2022 Excellence in Business Awards and we're really proud of how far we've come. We pride ourselves on working in an industry-leading business, ensuring that our employee experience is a priority and striving to provide customers with the best of the best.

**So, what will you be doing?**
- Contacting customers to assist with outstanding payments, assessing customer income and expenses to find suitable forbearance solutions
- Compassionately discussing forbearance and payment plan options for customers facing financial difficulties, referring customers to consumer credit counselling agencies when additional support is needed
- Processing fees, rentals, initial payments, and end-of-lease fees, and facilitating early contract terminations and smooth vehicle returns
- Collaborating with partner organisations for repossession and debt recovery
- Offering dedicated support to vulnerable customers
- Efficiently handling customer complaints and ensuring exceptional customer satisfaction
- Collaborating with Finance Credit Control Team and Arrears Committee to identify customers in need of support and providing comprehensive reports on customer assistance initiatives

**Benefits**
- Salary up to £23,000
- Company Bonus on top of salary
- Agile working / Hybrid working after successful probation period.
- 24 days holiday, which increases with length of employment
- Your birthday off
- A great pension contribution by Zenith (6.25%)
- Private Medical Insurance as standard
- Life Cover
- Access to our own Zenith GP - on site and virtual for self and immediate family
- Massages on site
- Zenith AA breakdown cover
- Excellent referral scheme if you recommend a friend to us
- Sports and Social club - Company/Team activities
- Free parking
- Onsite bistro
- Equality, Diversity & Inclusion networks
- Perks at Work - save money on everyday essentials with access to shopping discounts

**Flexible Benefits include**
- Buy / Sell Holidays
- Critical Illness cover
- Dental Cover
- Cash Plan
- Cycle to Work Scheme
- Tech scheme
- Season ticket loans

If you are looking for a gear change then there has never been a better time to start your Journey with Zenith

zenmed

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