CRM System Administrator

2 months ago


Sheffield, United Kingdom Linear Recruitment Full time

We are seeking a skilled Administrator who has used CRM systems before to join our team. As a CRM Systems Administrator, you will be responsible for maintaining and managing our company's purchases, stock control and admin tasks.

**Responsibilities**:

- Providing assistance to customers in resolving issues by communicating with other departments within the company as needed
- Maintaining and updating data in the CRM system to ensure accurate records of customer information
- Organizing and updating customer databases that contain information such as contact details, purchase history, and preferences
- Providing support for sales activities by creating reports on lead conversion rates and contacting potential clients to set up appointments for sales staff
- Creating training materials for new hires about company products and policies
- Identifying opportunities for improving customer satisfaction through surveys and focus groups
- Coordinating with other departments to ensure that customer requests are responded to in a timely manner
- Developing reports that track customer activity over time to identify trends in behavior or needs that may indicate opportunities for improvement
- Providing support to customers by answering questions and resolving problems regarding products or services they have purchased from the company
- Maintaining and updating data in the CRM system to ensure accurate records of customer information
- Organizing and updating customer databases that contain information such as contact details, purchase history, and preferences
- Providing support for sales activities by creating reports on lead conversion rates and contacting potential clients to set up appointments for sales staff
- Creating training materials for new hires about company products and policies
- Identifying opportunities for improving customer satisfaction through surveys and focus groups
- Coordinating with other departments to ensure that customer requests are responded to in a timely manner
- Developing reports that track customer activity over time to identify trends in behavior or needs that may indicate opportunities for improvement
- Providing support to customers by answering questions and resolving problems regarding products or services they have purchased from the company

**Job Types**: Full-time, Commission, Permanent

**Salary**: £33,000.00 per year

Ability to commute/relocate:

- Sheffield, S3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- administration: 1 year (required)

Work Location: In person


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