Customer Service Administrator

3 weeks ago


Tamworth, United Kingdom Mercia Utility Services Limited Full time

Mercia Utility Services are looking for a a customer service administrator to support customers, agents and clients experiencing utility debt related issues.

A customer service administrator, will act as a liaison, to resolve debt related issues customer accounts might face with accuracy and efficiency, using communication and administrative skills.

8am-4pm Monday
- Friday

and

10 am -6pm Monday - Friday

**Responsibilities**
- Manage large amounts of incoming and outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives
- Keep records of customer interactions, process customer accounts and file documents whilst maintaining quality
- Follow communication procedures, guidelines and policies

**Requirements**:

- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Salary**: From £21,500.00 per year

Schedule:

- Monday to Friday

Work Location: In person



  • Tamworth, United Kingdom Pertemps Network Group Full time

    **Job Description**: HOT NEW JOB Customer Service Adviser Working Monday to Friday 9am - 5.30pm and 5pm finish on a Friday Salary of £21500 per annum plus £200 monthly bonus Pertemps are delighted to be supporting our long-standing client based in Tamworth who due to growth is recruiting for a Collections Executive. Do you have administration experience...

  • Service Administrator

    4 weeks ago


    Tamworth, United Kingdom Autoskills UK Full time

    Location Tamworth - Sector: Truck & Bus - Job type: Permanent - Salary: £24k - 32k per year - Contact: Gary Felt - Contact phone: 0333 333 5978 - Salary high: 32000 - Salary low: 24000 - Job ref: JO0000041433 - Published: 2 days ago - Expiry date: 2023-02-21 - Startdate: ASAP **SERVICE ADMINISTRATOR - Automotive - HGV's** **Basic Salary - £24,000 +...


  • Tamworth, United Kingdom Daemon Fire & Security LTD Full time

    **Service Desk Administrator** An exciting and varied role where you will support and contribute in the day to day activities within a busy Service Department. You will be responsible for completing admin duties in an efficient and timely manner. The Role: - Logging maintenance & reactive calls with the helpdesk system. - Maintaining high levels of...

  • Customer Services

    3 weeks ago


    Tamworth, United Kingdom Elite Personnel Full time

    Are you a customer service enthusiast living in or around Tamworth?Elite Personnel has an exciting opportunity for you!We are currently recruiting for Contact Centre-Customer Services Operatives to join our client’s dynamic team in Tamworth on a temporary basis, with the potential for permanent placement.This position is office based and is fast paced .Key...


  • Tamworth, United Kingdom Morgan Ryder Full time

    CUSTOMER SERVICE ADVISOR £30k basic plus Generous holiday allowance, Pension, Monday - Thursday 8- 4.45 Friday 8.00- 3.30 Tamworth *** We require a highly motivated Customer Service Advisor to provide first class customer service and support to an established client base. Working for a global manufacturing business, who supply into growing industrial...


  • Tamworth, United Kingdom Adecco Full time

    **Excellent Opportunity Available** **Customer Service Advisors** **Tamworth** **Mon - Fri** **20 hours per week** **11am - 3pm or 12 - 4pm** **£10ph** **Temporary to permanent role** **Our client based in Tamworth are recruiting for Customer service advisor's to work in their contact centre. They are currently growing their team and need 2 new...


  • Tamworth, United Kingdom Adecco UK Full time

    **Excellent Opportunity Available** **Customer Service Advisor** **Tamworth** **Weekends** **16 hours per week** **£10ph** **Temporary to permanent role** **Our client based in Tamworth are recruiting for a weekend Customer service advisor to work in their contact centre. They are currently growing their team and need a customer service advisor...


  • Tamworth, Staffordshire, United Kingdom Cast UK Limited Full time

    Customer Service Advisor (Maternity Cover) Tamworth £18,782 Bonus & Benefits Role Profile: Cast UK are supporting a prestigious client with the recruitment process of a Customer Service Advisor to join our team in Tamworth on a maternity cover contract. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering...


  • Tamworth, United Kingdom Pertemps Tamworth Commercial Full time

    Customer Service Advisor Permanent Based Tamworth Monday to Friday 8:30am to 5:00pm £21,680 per year Our client based in the Tamworth area is currently recruiting for a Customer Service Advisor to join their team on a permanent basis. Main duties to include: - Handle incoming telephone calls and assist customers with their enquiries. - Diagnose and resolve...


  • Tamworth, United Kingdom Hunterwell Recruitment Ltd Full time

    I'm keen to speak to Customer Care Coordinators, in the Tamworth area, who pride themselves on delivering exceptional customer service. Who can put themselves in the customers’ shoes and deliver the same level of service they would expect as a customer. A person who gets job satisfaction from finding a positive resolution to a problem. In this role,...

  • Administrator

    7 days ago


    Tamworth, United Kingdom Pertemps Tamworth Commercial Full time

    Administrator Temporary £10.99 per hour Monday to Friday - 35 hours per week We are recruiting on behalf of our client for an administrator to support the customer coordinators based in Tamworth. Main duties to include: - Processing invoices - Filing paperwork - site paperwork and colour selection forms - Take calls from subcontractors with queries -...

  • Administrator

    5 days ago


    Tamworth, United Kingdom Midas Recruitment Full time

    Our client is part of one of the most successful independent Finance businesses in the UK. Specialising in a range of business solutions to SME businesses Nationwide they are a dynamic, professional organisation who offer flexible funding solutions to theirclients. **Overview of the vacancy**: To provide accurate and efficient administrative support to the...


  • Tamworth, United Kingdom Groomfield Recruitment Ltd Full time

    **Groomfield Recruitment** is looking for a **Customer Service Co-ordinator** on behalf of their client based in **Fazeley, Tamworth.** **This is maternity for 6 to 12 months** **Pay**: £13.54 Per Hour (Annual Salary of £25,000) **Working Hours**: Monday to Thursday 08:30 to 17:30, Friday 08:30 to 13:00. (Friday you will be working from...


  • Tamworth, United Kingdom Adecco Full time

    **Customer Service Advisor** **Location and Hours: Tamworth,** **Monday-Thursday 8am-4.45pm, Friday 8am - 3.30pm** **£22,000** **The Opportunity**: - Liaise with planning for production dates - Advise warehouse of collections/deliveries and which products are to be loaded - Work with QC to resolve any quality issues - Progress tool repairs with the...


  • Tamworth, United Kingdom Adecco UK Full time

    **Customer Service Advisor** **Location and Hours: Tamworth,** **Monday-Thursday 8am-4.45pm, Friday 8am - 3.30pm** **£22,000** **The Opportunity**: - Liaise with planning for production dates - Advise warehouse of collections/deliveries and which products are to be loaded - Work with QC to resolve any quality issues - Progress tool repairs with the...

  • Administrator

    7 days ago


    Tamworth, United Kingdom Pertemps Tamworth Commercial Full time

    A brand new and exciting role to join a leading business in Tamworth - working Monday - Friday 0830 - 1700hrs with an hours lunch break Full parking with kitchen facilities and a friendly team environment. We are recruiting for an accomplished administrator to join immediate and work on a long term temp assignment with the possibility of the role becoming...

  • Administrator

    7 days ago


    Tamworth, United Kingdom Topcon Positioning Systems Full time

    -Learn more about working with us at - Job purpose: Process sales, repair & service orders, and purchases orders whilst providing a high level of customer support to our customers. Duties and responsibilities: - To accurately enter customer orders into our in-house ERP system SAP S/4HANA and ensure that order and delivery status are communicated back to...


  • Tamworth, United Kingdom Proftech Talent Ltd Full time

    **Customer Support Specialist** **As a Customer Support Specialist, you will need/be**: - Experience in a customer service/support role - Strong communication skills with an ability to persuade and influence - Strong Team player with excellent attention to detail - Customer handling skills with clear and effective verbal and written communication - Ability...


  • Tamworth, United Kingdom Cast UK Limited Full time

    Senior Customer Service Advisor Tamworth Competitive Salary & Benefits Role Profile: Cast UK are supporting Bunzl Catering Supplies with the recruitment process of a Senior Customer Service Advisor to join our team in Tamworth. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering exceptional customer service...


  • Tamworth, United Kingdom Cast UK Limited Full time

    Senior Customer Service AdvisorTamworthCompetitive Salary & BenefitsRole Profile:Cast UK are supporting Bunzl Catering Supplies with the recruitment process of a Senior Customer Service Advisor to join our team in Tamworth. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering exceptional customer service to be...