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Ground Network Services Agent

4 weeks ago

Feltham, United Kingdom Expeditors Full time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

**Job Description**:
This position reports to the Regional Ground Network Services Manager, Ground Network Operations Manager, Ground Network Supervisors and Lead Agents. The Ground Network Services (GNS) agents support the execution of the GNS by managing daily truck operations and managing the smooth flow of GNS shipments through the network. Various work schedules may be required for this position, including late afternoon and evening, nights, weekends and holidays.

This position is for night shift 18:00 - 06:00 4on 4off pattern.

**Qualifications**:
**Duties and Responsibilities**
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Optimizing route planning and truck utilization
- Interact with our customers (internal and external) in arranging their shipments, meeting customer service standards.
- Contribute to and maintain a good relationship with suppliers
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all standard operating procedures in place
- Meet KPI standards in accordance with the Company’s procedures
- Timely communication
- Escalation of problems to Management when necessary
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

**Qualifications**
- 6 months to 1 year of related experience and/or training: or equivalent combination of education and experience prefered
- Effective interpersonal skill
- Pro-active, strong organizational skills
- Basic computer skills (Excel, Word, Powerpoint)
- Fluent in English

Additional Information

All your information will be kept confidential according to EEO guidelines.

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