IT Support Officer
3 weeks ago
Web advert
Vacancy ID**:13978**
Are you a dynamic and motivated individual with a passion for IT support? We have just the role for you We are seeking an **IT Support Officer** to provide first-class support to staff and students across multiple departments.
As the first point of contact for IT support, you will be responsible for ensuring all requests are logged, monitored, and resolved in a timely manner. With excellent communication skills, you will be able to explain technical issues clearly and effectively to users with varying levels of technical expertise.
This is a 12-week onsite role, offering 36.5 hours per week, an hourly pay rate of £15.24 + holiday pay, starting ASAP.
**Responsibilities include**:
- Act as the first point of contact for IT support
- Maintain all support requests within the service desk database
- Investigate and directly resolve common software and hardware issues
- Maintain and support Audio-Visual (AV) facilities throughout departments
- Add new user accounts to active directory and other systems
- Monitor all print devices and ensure toner stock is readily available
- Maintain and update user guides and general documentation
- Organise and manage own workload, prioritizing tasks
If you are organised, self-motivated, and looking for an exciting opportunity to develop your skills within a prestigious academic environment, we want to hear from you
The Temporary Staffing Service supports University of Oxford departments and affiliated colleges with the recruitment of temporary admin and clerical staff. Personal information provided to the University of Oxford is held in accordance with the provisions of the GDPR and related UK data protection legislation.
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