Warranty Advisor

**Job summary**:
As a Warranty advisor working at our Volkswagen Dealership in York, you will administer all agreed warranty claims ensuring all necessary documentation and parts for return are processed in line with vehicle warranty procedures.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive

***Key Responsibilities will include**:

- Submitting 100% accurate warranty claims, ensuring profitability of all warranty submissions is maximised by reviewing job cards completed by colleagues and requesting alterations be made where appropriate.
- Providing all supporting documentation along with the appropriate warranty claim.
- Returning warranty parts as per Brand and Company processes, continually adhering to Brand and Company warranty submission processes.
- Passing all warranty audits first time, every time.
- Ensure accurate goodwill claims are completed on a daily basis.
- Assisting the Service Quality Specialist to monitor daily, weekly and monthly warranty reports, highlighting any discrepancies to management.
- Maintain accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.

**Qualifications**:

- Proven experience in a Warranty Administration capacity is desirable.
- A customer centric approach, always striving to deliver service above customer expectations.
- Excellent attention to detail with an organised, logical and methodical approach is essential.
- Previous experience of using databases with preferred experience and knowledge of Kerridge.
- Strong verbal and written communication skills.
- Ability to be assertive when required.
- The ability to work under pressure and to tight deadlines.

**Why join JCT600 and what is in it for you?**

As part of our ambition to be best place to work, we offer:

- A highly competitive salary dependent upon experience.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible and hybrid working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

**Our Ambition**:
At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagueswe're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.

Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.

When you join JCT600, you don’t just join a business, you become part of the JCT600 family - you’re always a name, never a number.