Service Quality Specialist

5 months ago

York, United Kingdom JCT600 Full time

**Service Quality Specialist**

**Job summary**:
As a Service Quality Specialist at Porsche York, you will provide technical support and guidance to technicians, supporting and developing workshop process in line with the Porsche Service processes.

Managing technical repair progression in relation to systems and process, within this role you will control the Porsche Central Support System, coding and documentation quality standards and providing departmental technical support contact to Porsche Cars Great Britain whilst managing and maintaining warranty standards.

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive

**Key Responsibilities will include**:

- Maintaining a minimum 72 Hour technical repair evaluation / Porsche Information Repair System.
- Preparing PCSS Technically for job arrival and supporting the parts team pre pick process.
- Assigning special tools to repairs.
- Providing technical assistance to Service Advisors, customers and colleagues.
- Managing departmental communication on PCGB Technical / Warranty updates
- Supporting and providing technician diagnostic route guidance.
- Driving repair utilisation through coding knowledge and system expertise.
- Supporting Porsche Request Management System generation and managing the subsequent response.
- Gathering supporting repair documentation (real time) to support PCGB Warranty guidelines.
- Process claims through World Warranty System and manage the response.
- Carry out dynamic quality control including final testing.
- Support workshop process development sharing best practice & communicating clearly.
- Providing cover to the Workshop Manager as required.

**Qualifications**:

- Proven experience in a Warranty Administration capacity is desirable.
- A customer centric approach, always striving to deliver service above customer expectations.
- Excellent attention to detail with an organised, logical and methodical approach is essential.
- Previous experience of using databases with preferred experience and knowledge of Kerridge.
- Strong verbal and written communication skills.
- Ability to be assertive when required.
- The ability to work under pressure and to tight deadlines.

**Why join JCT600 and what is in it for you?**

As part of our ambition to be best place to work, we offer:

- Competitive salary dependent upon experience.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible and hybrid working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

**Our Ambition**:
It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.

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