Fm Coordinator

4 weeks ago

Manchester, United Kingdom Integral UK Full time

**The Role**:
**Day to day**:

- Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services
- Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements
- Always assures prompt response by other team members and selected contractors to exceed customer expectations
- Gives direction on site to promote engagement and excellence in customer service and delivery
- Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business
- Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures
- Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed
- Supports emergency preparedness and crisis planning on a site by site basis
- Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service.
- Is the first point of contact relating to all building issues
- Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs
- Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level
- Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs
- Adds value in delivery and innovation
- Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord

**Essential Skills, experience and qualifications**:

- Knowledge within the Facilities Maintenance sector with some technical experience
- Previous experience in a similar role
- Understanding of UK health and safety requirements
- Mechanical, organisational, interpersonal and IT skills
- Ability to multitask and possess the physical capability to engage in manual labour
- Courteous and helpful approach with strong communication skills both verbal and written
- Ability to prioritise tasks, work to deadlines with mínimal supervision
- Proactive approach to identifying and rectifying matters relating to the building
- Able to manage/support crisis situations
- Self-motivated and can work independently
- Excellent admin skills

**Employee Benefits**:

- 25 days holiday plus bank holidays (pro rata into shifts for shift workers)
- Company funded health cash plan
- Ability to buy and sell holidays - buy 5 days & sell 2 days
- Life assurance
- Auto-enrolment company pension scheme
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Purchase an electric vehicle via salary sacrifice
- Employee discounts with various brands
- Learning and development programs, training and career opportunities.

**What you can expect from us**

You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you...

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